Anubhuti Kumari

Experience

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  Infosys BPM

  Apr 2010 - Nov 2013

  Sr process executive

  - Prepare the reconciliation report as per the bills generate as per the bill cycle with the revenue statement.- Monitoring cash flows.- Prepare Variance analysis.- Analyzed root causes and assisted in improving various reconciliation process.- Audit - Sufficient number of relevant bills and sufficient coverage of price plans are audited for post pay customers.- Check the configuration of all the new price plans & ensure the bill rating works correctly.- Monitoring the KPI.Responsibilities:Quality auditor – - Planned and conducted Quality audits, as lead or co-auditor. - Identified, documented and distributed audit observations and issued audit reports. - Prepare the corrective action plans and preventive action plan.. - Provided timely written reports of quality.- Performed Quality Audit training.- Encourage people to go for YB and GB, projects.- Responsible for quality delivering and analysis of quality report.Extra Initiatives\responsibilities:- Monthly basis prepare Cash flow analysis and Variance analysis.- Analysis on cash statement and the volume reasons.- Handled MIS for the team. Show less

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  ANZ

  Nov 2013 - Apr 2015

  Credit Assessment Officer

  - Conducting Detailed credit Analysis ensuring independent and robust credit Assessment process.- Ensuring profitability by balancing the risk and return.- Analyzing risk on applications.- Compliance with Corporate Credit Policy and Responsible lending of the bank.- Handling process specific escalations resolving them on a situational basis.- Queue Management - Continuous monitoring of SLA accuracy and work allotment on the floor.- Constantly worked with stake holders during official visits and played major part in clearing bottle-necks in the process.- Understanding the client’s requirements and offering the most viable solution.- Excellent Relationship Management with clients for retention and repeat business.- Successful Resolution of conflicts over customer service issues.- Worked on the project to reduce deferral application. Show less

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  Zen Lefin Pvt Ltd.(Capital Float)

  Apr 2015 - Sept 2017

  Business Analyst

  Period - April 2015 September 2017.

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  Idexcel

  Apr 2019 - Aug 2022

  Senior Business Analyst
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  LSEG (London Stock Exchange Group)

  Aug 2022 - now

  Senior Business Analyst