Jean Chen

Experience

• 

  TACentre c/o AsiaTravel Pte Ltd

  Feb 2016 - Feb 2017

  Sales Support Officer (B2B Department)

  - Interacted with China Travel Agents with 40+ inbound calls & emails of hotels bookings' requests and solved problem occurred.- Resolved customer's issue by liaising with respective departments and partners. - Loaded up an average of 3-5 hotels' room rates and allotmentfrequently in our partners' channels to boost more sales.- Pick-up calls on our travel agent’s enquiries.- Assisted Sales Managers in creating invoices to their agents.- Assisted in travel fairs by introducing our products to B2C and B2B customers. Show less

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  OTS Global Pte Ltd

  Apr 2017 - Jan 2021

  Customer Service Executive

  - Processed 100+ incoming bookings daily. In peak seasons, processed about 400+ bookings, making sure all are processed by the end of each day.- Handled 20+ customers’ enquiries via email & online chatting system to keep the response time to a minimum in the queue.- Built and maintained customer relationships to maximize retention and ensure customer's problems are solved.- Assisted in travel fairs by introducing our products to customers.- Assisted in translation for company’s website and other documents needed (Traditional Chinese to English translation).- Developed monthly social media content calendar and created weekly post on company's social media pages (FaceBook and Instagram). Show less

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  IDP Education Ltd

  May 2021 - Jun 2022

  IELTS Customer Service Officer

  - Support the front desk by providing exemplary customer service for walk-ins and phone enquiries.- Directly interact 20+ calls and walk-ins daily, with duties including registration of IELTS test, handling of results to test takers, requests for remarking, additional copies of test results, couriers and handling of payments (Cash & Nets).- Remain courteous and calm, even during moments of customer dissatisfaction. Liaise with relevant department to solve the problem as soon as possible.- Assist in invigilation for the IELTS test so to be well-versed and able to provide the best knowledge of the product to potential individuals.- Participate in the new project - IELTS preparation course. Managed to kick off the trial run with the targeted number ofstudents.- Received 2 customers' testimonials for the great service provided. Show less

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  Singapore Airlines

  Jun 2022 - Nov 2024

  Pricing and Merchandising Associate