Luisa Fernanda Forero Cataño

Experience

• 

  TEXMODA

  Nov 2013 - Oct 2017

  Cashier Customer Service ZARA
• 

  Amazon

  Oct 2018 - now

  Customer Service Managers set the vision, direction, and culture of our teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and weekly one-on-ones that focus on improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as leaders and point of contact for escalated contact resolution of a supervisory nature. A customer service representative gives the best customer service by treating the client as a friend. Solving the inconvenience by looking for different options, reducing the effort and educating the customer. Always looking forward to improvement and having a better experience by escalating systemic issues. Promoted to Team Manager.

  • Customer Service Team Manager

    Oct 2019 - now

  • Customer Service Representative

    Oct 2018 - Sept 2019