Tilden Barger

Experience

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  EDS

  Jan 1984 - Jan 2000

  Sr. Business Analyst / Network Engineer

  Various roles within corporate infrastructure division and on several customer account teams. Significant projects included:• Responded to account’s RFP to integrate 3 divisions' networks and IT services. Represented network services on due diligence team, was team lead for network integration project. Managed remote teams to resolve project issues, managed inventory, coordinated documentation and certification of transition. • Managed project to transition over 100 remote sites to new networks. Coordinated activities of remote teams to insure that local business processes weren’t impacted negatively. • Integrated division's networks and support teams into centralized facilities. Managed 24x7 network support teams with focus on technical help desk, chronic problem resolution and new business support. Implemented process changes to propagate standards and methodologies to the rest of the EDS network support teams. Show less

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  Norstan Communications

  Jan 2000 - Jan 2003

  Engagement Manager

  Consulting & project management services, support for business development & voice-over-IP opportunities. Significant projects include:• Professional Services Delivery Methodology Analyzed needs, designed processes & documented new methodology. Created SoW boilerplates for services, validated estimating tools. Worked with sales teams & engineers to roll out methodology & streamline processes. • Hospital IP Telephony Rescued project when client was threatening litigation. Assumed leadership of project, adjusted scope, created new project plan. Client became a reference account after successful completion of project.• State Strategic Consulting Project Managed project to assist with state technology plan. Wrote SoW and sales contract and created team of network consultants. Ran workshops with the team and organizations that used State videoconference networks. Wrote network analysis and recommendations report deliverable, presented to the State IT executive team. Show less

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  Best Buy

  Jan 2003 - Jan 2004

  Deployment PM

  Provided project management for the Customer Centricity initiative, working in the field and at corporate to coordinate the activities of local IS integrators, cabling teams and PBX teams to deploy large store remodel projects. In the field, was on-site representative for program managers, support centers and IS leadership. Also managed projects to roll out technical solutions to hundreds of stores simultaneously. Created installation and support documentation for installers and help desks specific to individual projects. Managed status reports, budgets, IS documentation, vendor issues, facilities issues, vendor relations, interpersonal dynamics and inventory. Provided research and planning for upcoming initiatives, including SoWs, budget estimates, project plans and deployment process design. Show less

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  Genesis10

  Jan 2004 - Jan 2007

  Project Management Consultant
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  NWA

  Jan 2004 - Jan 2006

  Project Manager

  IS Project Manager, Call Center Technologies GroupManaged project from RFP through delivery and deployment of on-site Computer Telephony Integration for Reservations Agents and outsourced Interactive Voice Response with custom Speech Recognition applications for NWA customers. Footprint included six call centers and central site data center, 15 servers, 1,550 workstations, six outsourced IVR applications, two in-house IVR applications. Coordinated activities between nine vendors and twenty-four NWA departments. Managed budget, timeline, requirements, sign-offs, status. Challenges included development delays, worker strike contingencies and client bankruptcy. Worked closely with all levels from hourly employees and contractors to corporate and vendor executives. Show less

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  Ovations / United Health Group

  Aug 2006 - Aug 2007

  IS Project Manager

  Interfacing with United Health Technologies to integrate UHT processes with Ovations’ aggressive iterative release cycle, including change management for impacting servers, networks, infrastructure applications and client software distribution; incident/problem management; user communication; testing/QA; reporting; deployment; and support processes / documentation

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  Optum Technology

  Aug 2007 - Sept 2018

  Sr. Tech Proj Mgr / Scrum Master

  Infrastructure support and project management. Significant successes include:- Pilot and roll-out of Technology Delivery Framework (Agile-based program for infrastructure delivery and project management); Scrum Master and Agile coach for first program team- Manage multiple concurrent technology upgrade projects; monitor and review team output for multiple teams; coordinate / integrate vendor and company work teams, provide status/issue resolution to senior management- Leadership of cross-functional teams to identify project strategies and resolve issues with projects and support- Providing trend analysis and review of projects and solutions to senior management Show less

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  United Health Group

  Sept 2007 - Sept 2018

  Scrum Master / Project Manager in the UHG-IT Operational Planning & Infrastructure Delivery organization Led a team of infrastructure project coordinators / technical support consultants in the Clinical Business Technology Services group of UHG-IT. Infrastructure Analyst on the Clinical IT Platform Support team for UHG-IT

  • Sr. IT Project Consultant

    Dec 2010 - Sept 2018

  • Manager, IT Project Coordinator team

    Jul 2008 - Dec 2010

  • Infrastructure Analyst

    Sept 2007 - Jul 2008
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  RBC Wealth Management

  Dec 2018 - Jun 2022

  Transitioned to FTE as Scrum Master for the WealthX EMX program Contracted through Insight Global: Infrastructure PM for large Informatica MDM project

  • Sr. Project Manager

    Dec 2020 - Jun 2022

  • Senior IT Project Manager

    Dec 2018 - Dec 2020
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  Xcel Energy

  Aug 2022 - now

  IT Solutions Lead - Scrum Master