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Riyaz Ahmed

Riyaz Ahmed

Customer Support Engineer

Followers of Riyaz Ahmed785 followers
location of Riyaz AhmedMumbai, Maharashtra, India

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  • Timeline

  • Skills

    It service management
    Service delivery
    Remote infrastructure management
    Infrastructure projects
    Itil
    Project implementation
    Project delivery
    Customer service
    Service desk
    Incident management
    It asset management
    Technical services
    Desktop support
    Active directory
    Infrastructure
    Technical support
    Software project management
    Solution architecture
    Vendor management
    Requirements analysis
    Enterprise architecture
    System administration
    Business analysis
    It strategy
    Pmp
    Team management
    Outsourcing
    Management
    Parallels
    Process improvement
    Sdlc
    It infrastructure management
    Pre sales
    Data center
    Crm
    Troubleshooting

  • About me

    IT Professional with 15 years experience - managerial skills backed by technical expertise in delivering value in IT Infrastructure and Service Delivery.

  • Education

    • MH Saboo Siddik Polytecnic

      1993 - 1996
      Diploma in Industrial Electronics Industrial Electronics Technology/Technician

    • Antonio De'Souza High School. Byculla

      1981 - 1993
      SSC

    • University of Mumbai

      1996 - 1999
      B.E. Electronics

      Activities and Societies: Hon.Treasurer for I.E.E.E students Chapter. Mumbai Region

  • Experience

    • Birla Workforce & Technologies Private Limited.

      Jan 2000 - Jan 2003
      Customer Support Engineer

      System Administration on NT 4.0 platform

    • Firstsource

      Mar 2003 - Feb 2005
      Systems Engineer

      Project Implementation,Vendor Management,Site Management,Backup Management

    • Microsoft

      Feb 2005 - Oct 2005
      Support Engineer

      -Deployment, administration, troubleshooting and maintenance of Active directory system for large and complex sites. -Addressing and resolving Microsoft Premier US Customer problems related to Microsoft Active Directory.

    • Kotak Life

      Dec 2005 - Jan 2013
      Deputy Chief Manager

      IT Service Management, End User Support, Managed Outsource Services, SLA management, RIM, Service Availability, Service Desk, IT Asset Management , IT Procurement, Antivirus Management,Technical Support Services, Compliance, IT Security, Audits, Designing Process and its improvements

    • HDFC Life

      Feb 2013 - now
      Chief Manager - Risk Management

      IT Service Management and Service Delivery for End User Computing on PC, Thin Clients and Mobile Platforms.

  • Licenses & Certifications

    • ITIL (2011) Intermediate Service Operation

      APMG-International
      Apr 2015

    • ITIL (2011) Intermediate Service Transition

      APMG-International
      Apr 2015

    • ITIL® Foundation Certificate in IT Service Management (ITILF)

      Exin
      Feb 2012

    • ISO 27001 Lead Implementer - Information Security Certification

      BSI
      Mar 2023

    • ISO 27001 Implementation

      BSI
      Oct 2018

    • Certified Payment Card Industry Security Implementer (CPISI)

      SISA
      Jul 2015

    • Certified Risk Professional (CRP)

      BSI
      Mar 2022