Jerome Ortega

Experience

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  Freelance IT Consultancy

  Jan 2000 - Sept 2007

  Desktop/Network Administrator

  • Installed and deployed Workstations, Servers and Network Equipments as per client requirements.• Resolved technical issues of Workstations and IT equipments as per stated on contract using systematic and intuitive troubleshooting process.• Performed scheduled and emergency maintenance on IT equipments on a monthly basis.• Acted as Consultant for Clients during Pre-Sales Process of Workstations and IT equipments.• Performed On-call services for emergency technical issues and concerns. Show less

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  Focus Outsourcing and Global Workforce

  Oct 2007 - Jul 2011

  Team Leader

  • Monitored WAP text messages on public chat message services at 90% accuracy.• Ensured a family-oriented public chat message environment.• Coordinated with clients in New Zealand for services updates and attended scheduled and. unscheduled client meetings over different media.• Ensured 90% team performance via use of Knowledge and Performance Appraisal Check done quarterly, semi-annually and annually.• Performed network maintenance and troubleshooting for the team’s workstations, servers and network equipments. Show less

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  Accenture

  Aug 2011 - Mar 2013

  Network/Telecoms Engineer

  • Troubleshot and WAN Layer 1 to Layer 3 connectivity issues for T1, T3, Ethernet and ADSL.• Engaged 3rd party Telco for parallel troubleshooting and circuit testing.• Ensured that 100% of new issues have a relevant ticket created.• Ensured that 85% of the tickets are completed within the required SLA.• Assisted customers in their DNS hosting requests and troubleshooting.• Assisted customers in their static routing, access lists, and BGP requests.• Arranged for technician dispatch to customer site to resolve connectivity issues.• Performed remote rebuild of PVC circuits for T1 connections.• Performed loopback testing for T1 connections using either ATM or serial interface.• Assisted customers in subnetting and routing their public IP blocks correctly.• Ensured that escalation procedures are followed according to process.• Troubleshot voice circuits using Call Tracing, Test Calls, and Call Rerouting.• Trained new hires about the processes, products and services using ADULT learning applications.• Conducted mock Calls/troubleshooting for new hires to gauge understanding.• Up trained colleagues about updates and new information regarding processes, products and services.• Coordinated with supervisor and 2nd level support for possible future trainings.• Appointed as point of contact for clarifications regarding processes, products and services.• Managed and spear-headed Standard Process Documentation to function as a guide in attaining high-quality results in troubleshooting and as a training support material. Show less

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  Logicalis Singapore

  Apr 2013 - Jun 2014

  Network Engineer

  Singapore Sports Hub ProjectMounting and Physical Installation:- Cisco 2960-S and Cisco 3750-X stackwise installation- Cisco 2960-S and Cisco 3750-X rack mounting- Cisco 4500X rack mounting- Inter-rack uplinks patching using Single Mode or Multi Mode Fiber Cables- Inter-block uplinks patching from Access Layer to Distribution Layer to Core LayerConfigurations:- Implemented VSS Technology on Cisco 4500X as Core switches- Implemented VSS Technology on Cisco 4500X as Distribution switches- Implemented VSS Dual-Active Detection using Enhanced Pagp- Implemented Stackwise Technology on Cisco 2960-S and Cisco 3750-X as Access switches- Implemented VTP on the whole network- Implemented routing on Layer 3 Switches via use of Switch Virtual Interface (SVI) and ip routing - Implemented Local Vlans on Core to be distributed to Access Switches via VTP- Implemented port assignments in Access switches according to Server or Clients in different vlans- Implemented AutoQos for ports that connect to Cisco Ip Phones- Implemented Secure Shell for Access, Distribution and Core switches for secured remote connections- Updated IOS of switches before configuration begins- Implemented Link Budling for uplinks using Port Channels and LACP or PAGP configurations- Implemented console and vty security using local logins and SSH- Configured Cisco AP as lightweight modeDocumentation:- Inventory of Network Devices and peripherals- Distribution and Access Port Assignment Updates- Mapping of Data Points to corresponding patch panel points- Daily and Weekly Report indicating network implementation progress to Project Manager - Implemented Testing and Commision Documents for Distribution and Access SwitchesMiscellaneous:- Data Centers Troubleshooting - Weekly Client Meetings discussing progress, work priorities and changes- Site walks for inspection of Data Centers- Coordination with different Teams integrating their technology with the Active Network Show less

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  Bank of Singapore, Asia's Global Private Bank

  Jul 2014 - Oct 2016

  Network Engineer
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  NSearch Global Pte Ltd

  Nov 2016 - Jun 2019

  Senior Network Engineer

  Deployed to clients, Bank of America and Bank of Singapore, for network implementations and support.

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  BIT Solution Pte Ltd

  Jun 2019 - now

  • Technical Solutions Director

    Apr 2024 - now

  • Head of Solutions

    Jan 2023 - Apr 2024

  • Solutions Consultant

    Jun 2019 - Jan 2023