Ken FitzGerald

Experience

• 

  FitzGerald’s Bread

  Jan 1990 - May 1996

  Production Supervisor

  This was a part time role where I was responsible for all aspects of the baking and packaging of ~50,000 burger buns per shift. This involved staff management, creation and delivery of a shift production plan (based on that day’s orders), quality & hygiene control, as well as machinery observation and adjustment.

• 

  Microsoft

  May 1996 - Jun 2018

  Responsible for the design, creation and delivery of international community linguistic validation for Windows 8, 8.1 & 10 releases.Key Achievements:• Creation of the end-to-end ICV screen review process. This included defining and implementing reporting KPIs, toolsets, screen capture processes, image pruning, community communication, processes for moderation & bug paths• Scheduling ownership and management• Executing the defined programs, managing review tool (Language Quality Game), communicating with communities (both internal to Microsoft and External Microsoft Most Valuable Professional), driving moderation of feedback and monitoring of resulting bugs. Once each program was completed I produced and shared key data with stakeholders• During Windows 8, 8.1 & 10 ICV found over 25k linguistic bugs and had a fix rate of 68.6% Show less Responsible for the localisation and deployment of the Mail, Messenger Client, Messenger Server Alerts, Live Mesh, FrameIt & Download Manager products.Key Achievements: • Global scheduling ownership and management.• Delivering a monthly status report to all stake holders detailing the product status including KPIs and areas of concern.• Defining localisation budget and tracking and reporting on monthly spend• Purchase order creation and management• Supporting and managing localisation vendor team.• Creating the international feature scope and communicating this with market subsidiary PMs including feedback cycle. Show less Responsible for the deployment of Search (MSN Search / Windows Live Search / Live Search) in international markets.Key Achievements: • Supporting in-country subsidiary marketing teams• Feeding into worldwide international schedules• Coordination with internal localisation & editorial teams• Training and global specification reviews• Managing communication and building relationships with Search Regional leads, Search in-market leads, Global search business team, Core development teams, International development teams and Worldwide marketing teams.• Creation of processes / tools including Live Site PM Role, Global TIES process, Application inventory and Market competitive analysis. Show less Responsible for the deployment of the MSN client (MSN 7.x, MSN 8.x and MSN 9 (Premium)) in up to 29 markets worldwide (12 languages)Key Achievements: • Maintaining the worldwide international schedule for all areas of the product• Coordination of internal engineering, test and localisation teams• Training and global specification reviews• Supporting in-country subsidiary marketing teams• Managing communication and building relationships with Core development teams, International development teams, Peers in Asia, Worldwide marketing teams and Fulfilment vendors (CD manufacturing)• Organisation and coordination of MSN Client post-mortems• Budget planning and tracking• Two secondments to the Microsoft head offices in Redmond, Seattle for three and two months during MSN 8 & MSN Premium product cycles• Driving international maintenance releases (QFE) for the MSN Premium client Show less Key Achievements:• Worked within the test team on the international versions of Internet Explorer Administration Kit 2 & 3.• Microsoft Commercial Internet Servers, I was entirely responsible for the testing of the French (only international version) of Address Book Server & Internet Locator Server.• Worked as acting Test Lead on the Internet Explorer 4.0, Active desktop project, which involved defining and managing the test plan as well as planning and coordinating day to day testing with a group of 4 other Software Test engineers. Show less

  • Product Owner / Program Manager / Software Engineer on Microsoft Windows

    Nov 2014 - Jun 2018

  • Program Manager for language Validation on Windows

    Jul 2011 - Oct 2014

  • Program Manager releases of Windows Live products

    Jul 2008 - Jul 2011

  • Program Manager for MSN Search / Windows Live Search / Live Search

    Jul 2005 - Jul 2008

  • Program Manager for the MSN client

    Feb 2001 - Jun 2005

  • Test and Build Team Lead

    Jun 1998 - Feb 2001

  • Software Test Engineer

    May 1996 - Jun 1998
• 

  Zyte

  Jul 2019 - now

  I report to the Chief Operating Officer at Zyte and am responsible for a team of 35 developers focused on the execution and maintenance of web data crawlers and delivery of data to our customers.Key responsibilities include:• Revenue: Forecasting, tracking and reporting the revenue of $5M+ from the data operations team.• KPIs: Defining, implementing & tracking KPIs for the data operations team, focused on internal efficiencies & customer focused performance.• Cross team collaboration: Creating and driving cross company initiatives. Show less

  • Head of Data Operations

    Oct 2022 - now

  • Principal Project Manager

    Jan 2021 - Apr 2023

  • Project Manager

    Jul 2019 - Dec 2020