Jodie Paine

Experience

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  De Vere Venues

  Jan 2007 - Jan 2009

  Restaurant Supervisor
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  Fawsley Hall Hotel

  Jan 2009 - Jan 2011

  Conference and banqueting supervisor
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  Principal Hayley Hotels and Conference Venues

  May 2011 - Jan 2012

  Food and Beverage Supervisor

  I over saw the reception and bar and weddings running everyday functions and making sure that all shifts ran smoothly. I dealt withmany different clientel and making sure that they received the best customer service.My job role was to:• Supervise colleagues within the food and beverage departments, participating in the delivery of excellent customer service, Delivery of service standards, staff motivation and efficient running of the food and Beverage Department.• To assist in departmental induction, training and motivation of staff• Maintain a constant awareness of security especially relating to stock, cash, equipment• Ensure all department procedures are fully adhered to. In a short time I managed to change a bar deficit into a surplus. For eight months we had good stock take results all ending in good surplus’s. I have also reduced 70 days of stock holding down to 20 days which is a great achievement. Show less

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  Principal Hayley Hotels and Conference Venues

  Apr 2012 - Jan 2013

  Assistant Food and Beverage Manager

  In my time at Sedgebrook Hall I gained a promotion from Food and Beverage Supervisor to Assistant Restaurant and Bar Manager:In these roles I: Took charge of the rotas on a weekly basis ensuring that shifts were fully staffed appropriately.Attended weekly meetings to discuss up and coming business and events. I took all the information from the function sheets and condensed it down making it easier to read for my staff, so they knew what business we had on a daily basis. Used marketing techniques to sell various products on a weekly to customers through promotions. Encouraging staff to up sell and adopt strong sales techniquesMaintaining service standards and hygiene on each shift as per the S.O.P ManualI have been trained in fourth hospitality, where you can add and adjust payroll and rotas online, and help to save money.Promoting new products such as wines and cocktails, and then briefing the team.Maintain a constant awareness of security, especially relating to stock, cash and equipment.To assist departmental induction, training and monthly reviews with staff.In a short time I changed a bar deficit into a surplus. I reduced 70 day’s worth of stock down to 20 days and continuously achieved good stock take results. Data handling and recording.Duty Manager:I did Duty Manager Shifts on a regular basis making sure everything was safe and secure in the hotel and that all the guests were happy. This Includes:Covering other departments such as Reception, and Conference.Cutting new room KeysSecurity WalksDealing with Any Guests Queries or complaintsOversee the running of all departments and hotelSupporting all staff on duty.When I aided and assisted reception, my duties were:Extending all conference accountsChecking that all sales ledgers were set up correctlyAssigning rooms Show less

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  Ford Motor Company

  Sept 2013 - Dec 2015

  Customer Service Advisor

  A varied role within the centre, gaining a lot of experience and liaised with Ford dealerships and Ford Fleet Directly, producing reports and changing current procedures making them more effective showing initiative and innovation. I also managed two of Ford’s major fleets, liaising with them to help resolve any queries they may have. I had weekly meetings with the client and held conference calls if needed to report any data back. Not only that I dealt with Ford on an international level helping with South Africa cases and customers.My role included: • CVP support specialist• Northgate and Motability Advisor• Small Business / fleets Advisor• Dealer support• South Africa Allocations Show less

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  Listers Group

  Dec 2015 - Aug 2021

  Accredited Service Advisor

  My duties within the service department are as follows – Helping to achieve targets such as recovery rates, daily plan, retail hours and overall targets which include customer satisfaction independently and as part of a team. Working as part of a team to gain reports on customer vehicles.Discussing technical queries and/or explain technical situations with customersPrioritising and coordinating customer requests whilst maximising engineer and workshop availability and making sure the vehicles are in and out the workshop with an agreed time frame. Using the Dealer portal, and diary systems to review, control and process the service administration, invoicing, orders and control engineer and workshop availability via portable tablets and laptops.Providing support to my manager and fellow colleaguesUsing Elsa pro to check for recalls outstanding on customers vehiclesI step up to take on the role as a workshop controller on a Saturday when the workshop controller is not there, making sure that technicians are still productive, maximising the work and prioritising the jobs that day.Helping to achieve targets such as recovery rates, daily plan, retail hours and overall targets which include customer satisfaction.Selling Service plans to customers and being the top ‘seller’ with my team .VW accredited on 15/11/2016. Show less

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  Westernleaf Photography

  Mar 2019 - now

  Photographer

  Freelance photographer in my spare time , working for events , weddings and personal photo shoots. https://western-leaf.com/

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  Mila UK

  Aug 2021 - May 2022

  Internal Sales Representative
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  Cummins Inc.

  May 2022 - now

  Material Planner