Stephen Urzada

Experience

• 

  Calgary Freightliner

  Apr 1997 - Nov 2003

  Heavy Duty Mechanic

  Diagnosis and repair of all makes and models of on highway tractors. Proficient in all types of repairs ranging from engine overhaul, to brake and suspension repair. Specialized in electronic repair and programming. Night and weekend shift lead hand. Was responsible for opening and closing of work orders, and accepting payment for repairs.

• 

  Finning (Canada)

  Jan 2004 - now

  Provide first line leadership/supervision to the Technical Communicators while supporting the products Finning sells and services through a defined problem resolution process. Responsible to collaborate with the Director of Warranty/Technical Operations to develop an overallstrategy for Technical Communicator team. This includes the roles and responsibilities, the relationship and communication with Caterpillar and the delivery of solutions to the customer both internal and external. Continue to provide Technical Assistance in the TC role as required. Show less

  • Technical Services Manager

    Feb 2018 - now

  • Technical Services Supervisor

    Dec 2016 - now

  • Technical Communicator

    Jan 2006 - Dec 2016

  • Heavy Duty Mechanic

    Jan 2004 - Jan 2006
• 

  Finning (Canada)

  -

  Technical Services Supervisor

  Budgeting the yearly finances for the group. Assist the TC group, Finning and Caterpillar with identifying root causes of failures and work with these groups to ensure that the problem does not re-occur. Perform TC duties when TC's are away. Support both our work group and Finning management.