Patrick Arkley

Experience

• 

  Protelma AB

  Jan 1994 - Dec 1999

  Chief of Finance / Chief of IT

  I manage the Finance dept. (no staff) as well as the IT dept. (no staff). The financial responsibilities includes everything you will find in a small company such as invoicing, book keeping, dealing with banks and government etc.The IT responsibility includes everything from Servers (mail and file), PC's, PBX, copy machines to phones and fax machines.

• 

  Praktikertjänst AB

  Jan 2000 - Oct 2000

  Support Engineer / Co-Developer

  Support on dental software as well as co-developing a financial module. Internal network support.

• 

  UUNET

  Oct 2000 - Dec 2002

  I manage a team of 8 responsible for delivery of our IP products in Sweden. This includes an IPAM team and Install Engineers.Note: This was for UUNET Sweden.NOTE: UUNET/Worldcom/MCI/Verizon are the same company but just different names due to merger and acquisition. I'm a teamlead for the IP/DNS team. We handle IP-assignments and DNR/DNS in Sweden. The team consists of three persons including myself.Note: This was for UUNET Sweden.NOTE: UUNET/Worldcom/MCI/Verizon are the same company but just different names due to merger and acquisition.

  • Manager IP Delivery

    Jul 2001 - Dec 2002

  • Teamleader IP/DNS

    Oct 2000 - Jun 2001
• 

  WorldCom

  Jan 2003 - Nov 2003

  Process and system specialist

  I'm a member of a support function within the delivery department. The support team focuses on processes, systems and products. My main focus is IP related products.Note: This was for MCI/UUNET.NOTE: UUNET/Worldcom/MCI/Verizon are the same company but just different names due to merger and acquisition.

• 

  MCI

  Dec 2003 - Dec 2005

  Supervisor IP/DNS

  I manage the IP/DNS team (6 people). The team handles IP assignments for 15 countries in EMEA. The team also handles DNR and DNS for SE, NO and DK.I'm also one of six EMEA Hostmasters.Note: This was for MCI/UUNET.NOTE: UUNET/Worldcom/MCI/Verizon are the same company but just different names due to merger and acquisition.

• 

  Verizon

  Jan 2006 - Jan 2024

  I manage two teams with a total of 27 employees. The International VOIP Activation team (Europe and Asia-Pacific) consist of 12 people of which two are based in Sweden, one is based in England and nine (including team lead) are based in the Philippines. The team handles provisioning, activations and post install customer activities on our VOIP Platform as well as configuring SIP devices for our customers. The team also offers Premium Install Services (feature setup support, VOIP Management system training, On site support etc). We support the full retail VOIP product portfolio including IP Trunking, Virtual Communication Express (VCE), Hosted IP Centrex (HIPC) and Integrated Access (IPIA).I am also responsible for a team of Implementation Engineers totaling 15 employees where six people are based in Sweden, one is based in England and eight (including team lead) are based in the Philippines. The team remotely configures and activates our Managed Service products globally. This includes Private IP (MPLS), Secure Gateway (Secure Internet2MPLS) and SDN products (SDWAN and VNS).I'm often involved in system development for the delivery organisation. This includes but not limited to posting requirements, participate in high-level design discussions, writing low-level work instructions, participate in project meetings, performing UAT etc.I handle staff administrative tasks such as conducting yearly appraisal meetings, mid-year reviews, setting base pay and short term incentives, setting goals together with the employee, coach the staff and handle recruitments.Additional roles:Google GuruSlack ChampionHealth & Safety Committee Sweden - ChairSite Emergency Action Plan (SEAP) Sweden - OwnerBusiness Continuity Planning, Activations Sweden - Owner Assisting Fleet Manager SwedenNOTE: UUNET/Worldcom/MCI/Verizon are the same company but just different names due to merger and acquisition. Show less I manage two teams with a total of 25 employees. The International VOIP Activation team (Europe and Asia-Pacific) consist of 11 people of which two are based in Sweden, one is based in England and eight are based in Czech Republic. The team handles provisioning, activations and post install customer activities on our VOIP Platform as well as configuring SIP devices for our customers. The team also offers Premium Install Services (feature setup support, VOIP Management system training, On site support etc). We support the full retail VOIP product portfolio including IP Trunking, Virtual Communication Express (VCE), Hosted IP Centrex (HIPC) and Integrated Access (IPIA).I am also responsible for a team of Implementation Engineers where six people are based in Sweden, two are based in England and six are based in Czech Republic. The team remotely configures and activates our Managed Service products globally. This includes Private IP (MPLS), Secure Gateway (Secure Internet2MPLS) and SDN products (SDWAN and VNS).I'm often involved in system development for the delivery organisation. This includes but not limited to posting requirements, participate in high-level design discussions, writing low-level work instructions, participate in project meetings, performing UAT etc.I handle staff administrative tasks such as conducting yearly appraisal meetings, mid-year reviews, setting base pay and short term incentives, setting goals together with the employee, coach the staff and handle recruitments. NOTE: UUNET/Worldcom/MCI/Verizon are the same company but just different names due to merger and acquisition. Show less I manage the International VOIP Activation team (Europe and Asia-Pacific) with a total of nine people of which two are based in Sweden, one is based in England and six are based in Czech Republic. The team handles provisioning, activations and post install customer activities on our VOIP Platform as well as configuring SIP devices for our customers. The team also offers Premium Install Services (feature setup support, VOIP Management system training, On site support etc). We support the full retail VOIP product portfolio including IP Trunking, Virtual Communication Express (VCE), Hosted IP Centrex (HIPC) and Integrated Access (IPIA).I'm often involved in system development for the delivery organisation. This includes but not limited to posting requirements, participate in high-level design discussions, writing low-level work instructions, participate in project meetings, performing UAT etc.I also handle staff administrative tasks such as conducting yearly appraisal meetings, mid-year reviews, setting base pay and short term incentives, setting goals together with the employee, coach the staff and handle recruitments.NOTE: UUNET/Worldcom/MCI/Verizon are the same company but just different names due to merger and acquisition. Show less I manage the International VOIP Delivery team (Europe and Asia-Pacific) with a total of 12 people where 2 are based in UK and 3 are with a partner based in CZ. The team handles provisioning (design review, tech data gathering, system provisioning, troubleshooting), implementation (routing, switching, troubleshooting) and post install customer activities on our VOIP Platform as well as configuring SIP devices for our customers. The team also offers Premium Install Services (feature setup support, VOIP Management system training, On site support etc).Until October 2013 I also managed the European IPAM function including one headcount. This function was responsible for managing the Verizon IP blocks in Europe including liaison with RIPE, keeping the RIPE dB updated, conducting audits and act as SME for IPAM and IP-address system related work.I'm was often involved in system development for the delivery organisation. This included but not limited to posting requirements, participate in high-level design discussions, writing low-level work instructions, participate in project meetings, doing UAT etc.I also handled staff administrative tasks such as conducting yearly appraisal meetings, mid-year reviews, setting base pay and short term incentives, setting goals together with the employee, coach the staff and handle recruitments.NOTE: UUNET/Worldcom/MCI/Verizon are the same company but just different names due to merger and acquisition. Show less

  • Senior Manager Europe & Asia-Pac | Global Logical Activations

    Oct 2020 - Jan 2024

  • Senior Manager Europe & Asia-Pac | Global Logical Activations

    May 2018 - Oct 2020

  • Senior Manager Europe & Asia-Pac- International Retail VOIP Activations

    Feb 2014 - Apr 2018

  • Manager Europe & Asia-Pac - Intl. Retail VOIP, Global Logical Activations

    Jan 2006 - Jan 2014
• 

  HCLTech

  Feb 2024 - now

  HCL Tech provides delivery services for Verizon Business as part of the announced partnership from 2023. This includes but not limited to Order Entry, Order Management, Provisioning, Activation, Customer Care/Repair, Project Management and Service Management.I manage two Tier3 teams with a total of seven employees. Tier3 engineers are experts with 20+ experience and knowledge of Network Engineering. A primary role is to support Tier2 engineers based in the centres.The International VOIP Activation Tier3 team (Europe and Asia-Pacific) consist of three people of which two are based in Sweden and one is based in England. The team provide expertise to Tier2 (who handles provisioning, activations and post install activities on our VOIP Platform). Tier3 also provide Product-, Process- and System support to our customer. We support the full retail VOIP product portfolio including IP Trunking, Cisco Webex Calling, IP Contact Center and Integrated Access.Tier2 staff are based in India and the Philippines.International GLP Tier3 team also provides expertise to Tier2 (who performs logical customer implementations on layer2 and layer3 in our global private MPLS network). The team handles provisioning, activations and post install activities on our Private IP (MPLS) and Internet platforms. Tier3 also provide Product-, Process- and System support to our customer.We support the full product portfolio including Private IP, Secure Gateway/SHyN (IP-Sec tunneling over internet to Private IP), Ethernet layer 2 products and Virtual Network Services (VNS). The team totals four people and are based in Sweden.Tier2 staff are based in India and the Philippines.I run the daily operations as well as setting long-term strategic goals. I also handle staff administrative tasks such as conducting quarterly work reviews, setting base pay and short term incentives, setting goals together with the employee, coaching and handle recruitments. Show less HCL Tech provides delivery services for Verizon Business as part of the announced partnership from 2023. This includes but not limited to Order Entry, Order Management, Provisioning, Activation, Customer Care/Repair, Project Management and Service Management.I manage two teams with a total of 32 employees. The International VOIP Activation team (Europe and Asia-Pacific) consist of 12 people of which two are based in Sweden, one is based in England and nine are based in the Philippines. The team handles provisioning, activations and post install activities on our VOIP Platform. We support the full retail VOIP product portfolio including IP Trunking, Cisco Webex Calling, IP Contact Center and Integrated Access.International GLP team performs logical customer implementations on layer2 and layer3 in our global private MPLS network. The team handles provisioning, activations and post install activities on our Private IP (MPLS) and Internet platforms.We support the full product portfolio including Private IP, Secure Gateway/SHyN (IP-Sec tunneling over internet to Private IP), Ethernet layer 2 products and Virtual Network Services (VNS). The team totals 20 people of which four are based in Sweden and 16 are based in the Philippines.I run the daily operations as well as setting long-term strategic goals. I also handle staff administrative tasks such as conducting quarterly work reviews, setting base pay and short term incentives, setting goals together with the employee, coaching and handle recruitments. Show less HCL Tech provides delivery services for Verizon Business as part of the announced partnership from 2023. This includes but not limited to Order Entry, Order Management, Provisioning, Activation, Customer Care/Repair, Project Management and Service Management.I manage three teams with a total of 44 employees. The International VOIP Activation team (Europe and Asia-Pacific) consist of 12 people of which two are based in Sweden, one is based in England and nine are based in the Philippines. The team handles provisioning, activations and post install activities on our VOIP Platform. We support the full retail VOIP product portfolio including IP Trunking, Cisco Webex Calling, IP Contact Center and Integrated Access.Managed Service Implementation Engineering (global) totaling 12 employees where five people are based in Sweden, one is based in England and six are based in the Philippines. The team remotely configures and activates our Managed Service products globally. This includes Private IP (MPLS), Secure Gateway (Secure Internet2MPLS) and SDN products (SDWAN and VNS).International GLP team performs logical customer implementations on layer2 and layer3 in our global private MPLS network. The team handles provisioning, activations and post install activities on our Private IP (MPLS) and Internet platforms.We support the full product portfolio including Private IP, Secure Gateway/SHyN (IP-Sec tunneling over internet to Private IP), Ethernet layer 2 products and Virtual Network Services (VNS). The team totals 20 people of which four are based in Sweden and 16 are based in the Philippines.I run the daily operations as well as setting long-term strategic goals. I also handle staff administrative tasks such as conducting quarterly work reviews, setting base pay and short term incentives, setting goals together with the employee, coaching and handle recruitments. Show less

  • Associate General Manager - Network Engineering

    Aug 2024 - now

  • Associate General Manager - Network Engineering

    May 2024 - Jul 2024

  • Associate General Manager - Network Engineering

    Feb 2024 - May 2024