Crystal Salcedo

Experience

• 

  Best Buy

  Jan 2001 - Jan 2005

  Lead Customer Service Representative II

  • Handled incoming and outgoing cash transactions.• Assisted customers, processed returns and credit card applications.• Opened and closed store and verified cash registers met daily expectations.• Trained incoming new employees.

• 

  Google

  Jan 2005 - Jan 2008

  Contractor

  Assisted in Google Books Library Project by performing the following duties:• Prepared books and films for page-by-page scanning project using Linux software.• Managed high-volume processes for moving books to and from scan centers.• Delivered books/film to and from Stanford University and UC Berkeley campuses.• Trained new employees in all areas of project process.• Cross-trained in other departments to assist when backlogged.

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  Waiter.com

  Jan 2008 - Jan 2010

  Lead Customer Service Representative

  • Answered heavy call volume from clients and restaurants on daily basis.• Processed orders for major corporate accounts and residential clientele.• Handled heavy dispatch demands for drivers to and from restaurants and residential clients.• Insisted on quality control for accuracy and timely delivery to ensure client satisfaction.• Constantly maintained and updated all restaurant menus in system for accuracy and current specials.• Responsible for opening and closing of office daily and trained all incoming new employees. Show less

• 

  Evite

  Jan 2010 - Jan 2012

  Lead Online Support Representative

  • Monitored and managed community user message boards, FAQs, Facebook and Twitter pages.• Answered and resolved all in and outbound requests through email, phone, social networks and chat.• Assisted users in customizing invitations and up-selling envelopes and stamps on Premium site.• Organized user testing sessions to collect feedback regarding site usability developments.• Reported site feedback and bugs to QA team.• Assisted with any testing during site releases.

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  Presto

  Jan 2012 - Jan 2013

  Technical Support Specialist

  • Assisted users with technical support procedures via phone, chat and email.• Placed and tracked customer orders using internal tools, RightNow and OMX.• Resolved escalated tickets including follow-ups and all communications.• Created and updated FAQ topics as features and improvements are added to the site.• Tested and configured Presto printing products prior to shipping orders via UPS.

• 

  Funny Or Die

  Dec 2013 - Aug 2016

  Quality Assurance Specialist

  • Performed manual and automated testing for desktop and mobile websites, as well as all app products.• Consistently reported and escalated bugs via Asana and Trello tracking systems.• Utilized Xcode and TestFlight to test iOS and AppleTV apps prior to releases.• Synced with remote Android engineers to test all app products via Crashlytics and Google Play.• Communicated bug status and fixes to other departments and offices within the company.• Updated spreadsheets to track regression and smoke testing during all stages of development.• Created and updated FAQ topics for new features and improvements.• Attended daily planning meetings with design, product and development teams. Show less

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  Doximity

  Aug 2016 - now

  • Senior Mobile Quality Assurance Engineer

    May 2021 - now

  • Mobile Quality Assurance Engineer

    Jun 2019 - May 2021

  • Software Quality Assurance Engineer

    Aug 2016 - Jun 2019