Ashok Kumar Singh

Experience

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  CMC LTD

  Mar 1989 - Nov 2000

  Senior Specialist - Systems Integration BU

  • At CMC Limited delivered large turnkey Systems Integration projects to India Government organizations like Election Commission, Ministry of Small Scale Industries, Indian Army, Indian Air Force, Defense Electronic Research laboratories, J&K Police and Department of Posts. • Delivered projects to CMC’s partners in Australia and Mauritius.• Provided pre-sales support that helped CMC Limited win large India Government turn-key systems-integration deals.

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  HCL Perot Systems

  Dec 2000 - Nov 2003

  Group Manager - Software Development Center

  During this time executed multiple projects/programs across various industry verticals like Pharma & Life Sciences, Supply Chain, Telecom, Travel, Finance, HR, Logistics and Manufacturing. Team size of these engagements ranged from 15 to 100 team members.

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  Perot Systems

  Dec 2003 - Jun 2009

  Group Manager – Global Applications Delivery Management

  • Set up global delivery centers in China and Mexico for applications, BPO, and engineering services. • Worked with Perot Systems’ Global Strategy Team for two M&A opportunities. • Delivered application services to multiple global healthcare clients across the providers, payers, life sciences, and supply chain segment with a globally distributed team of 600 associates with P&L responsibility. • Routinely turned around projects going through challenging periods, overcoming obstacles, and delivering successful outcomes as a member of the Perot Systems SWAT team called “Performance Enhancement Team”.• Consistently met or exceeded the performance metrics. • Specifically, I achieved significant revenue growth, maintained a strong gross margin, increased the TCV, consistently received high client satisfaction scores, kept schedule and effort variances within acceptable limits, and delivered high-quality work. • Maintained a high employee retention rate, effectively utilized resources, and exceeded the training & development targets. Show less

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  Dell Technologies

  Jul 2009 - Aug 2014

  Director – Global Delivery Organization

  • Transformed Dell Services Delivery Process Framework for the Applications line of business.• Exceeded the annual savings target through structural cost transformation (COGS).• Delivered a clinical transformation project using WorldVistA; an Electronic Health Record (EHR) for a prestigious hospital chain in northern India consisting of 12 hospitals with over 1000 beds, 40 specialties, and 3000+ clinical staff. Key improvement metrics were a reduction in the average length of stay (ALOS) and a reduction in paper usage.• Project was awarded by NASSCOM for "Exemplary work done in Healthcare IT". • Certified at Stage-6 of HIMSS, this is the first hospital in India and sixth in Asia to achieve this.• As a Client Delivery Executive, I delivered Healthcare Application Services to multiple Providers and Revenue Cycle Management engagements in the APJ & EMEA region. • Routinely exceeded my performance metrics, i.e. gross margin, customer satisfaction (measured by net promoter score), and an internal employee satisfaction survey called Tell Dell. Show less

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  Ashok Kumar Singh

  Sept 2014 - now

  Software Delivery Management Strategist

  As a consultant, I collaborate with CXOs from a diverse range of IT companies, addressing their short-term and long-term software delivery management challenges. My primary objective is to help them achieve their organization's full potential and enhance their business performance metrics.A summary of my client engagements, achievements and methodology used are as follows:Client: Software Product Company: • Achievement: 22% reduction in Delivered Defect Density and 26% reduction in Cycle Time and 50% reduction in Technical Debt. • Improved Customer Satisfaction by 23% and Testing Effectiveness by 32%. • Through process analysis, definition, improvement, baselining, training and measurement.Client: Software Development Company: • Achievement: 41% reduction in Requirements Volatility, 18% reduction in Cycle Time and 18% reduction in Technical Debt. • Improvement of Review Effectiveness by 38% and Customer Satisfaction by 27%. • Through process definition, improvement, baselining, training and measurement.Client: Healthcare products and services organization that wanted to secure early funding: • Achievement: Created a Minimum Viable Product (MVP) to demonstrate elimination of prescription errors, enhance scalability, reduction of Service Time, and cost of delivering services. • Created detailed plans for technology development. • Used machine learning for continuous improvement of quality of service to patients.Clients: Buy-side and Sell-side organizations undergoing or planning for M&A: • Conducted four IT due diligence / assessments.• Audited their IT assets to facilitate informed decisions during mergers and acquisitions. Show less