Valerio Plessi

Experience

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  Datalink Srl, Bologna, Italy

  Mar 2005 - Aug 2005

  Software Engineer

  Development of real-time software applications in RTAI-Linux for industrial control and data acquisition with communication through CANopen field bus. Development of Java-based applications for data collection, processing and storing in IBM-DB2 databases. Hardware interface through RS232 protocol.

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  University of Missouri-Rolla, U.S.A.

  Aug 2005 - Dec 2006

  Graduate Research Assistant (GRA)

  Firmware programming in C language for embedded microcontroller (Microchip dsPIC). Hardware/software design, development and testing of an embedded device for structural monitoring. Wireless communication through the GSM infrastructure. TCP/IP and FTP data exchange. Data collection and analysis.

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  Silicon Biosystems SpA, Bologna, Italy

  Feb 2007 - Jun 2008

  Application Software Engineer

  Firmware programming in C language for embedded microcontroller (8051 family). Development of NI Labview applications for hardware testing and data collection. Image acquisition and processing through NI Vision tools. Image and data analysis. Hardware-software debug and testing.

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  Cisco Systems, London Area, UK

  Jul 2008 - Aug 2014

  Primary Network Consulting Engineer on the "UK Internet Core Network" of British Telecom (a.k.a. "20C Internet Peering Platform", formerly "Colossus").Currently leading the deployment of CRS-3 and ASR9000 in the core network, also ensuring the network is IPv6 ready.Network Consulting Engineer on British Telecom account. Testing, designing, troubleshooting large Service Provider networks. Software recommendations, validation and analysis. Mainly working on Cisco 6500, 7200, 7300, 10000, 12000, CRS-1, CRS-3, ASR9000 routers. Hands on experience in Service Provider labs. Specialized in routing protocols (RIP, EIGRP, OSPF, BGP) and MPLS technologies. Customer focus and consultancy on a daily basis. Show less Part of the High Touch Technical Support team in the Advanced Services division, giving support to top class Service Providers worldwide (British Telecom, France Telecom, Telecom Italia, Telefonica, Vodafone, AT&T, Verizon, Saudi Telecom, etc). Working in the Routing Protocol Team team troubleshooting problems of high complexity, interacting with TAC and Escalation teams, acting as primary point of contact for customers.- ability to analyze and diagnose complex network problems- deep technical expertise in networking technologies- excellent customer interaction skills- ability to remain calm and controlled under pressure- strive to achieve excellent results- team work orientation- use the lab facilities to build setups to simulate network problems- provide root cause analysis Show less CISCO GRADUATE PROGRAM 2008Intensive training and work experience program towards the Network Consulting Engineer role, combining great technical expertise with excellent communication skills. Cisco model of Education, Exposure, and Experience. Technical and soft skills training, mentored environment to gain hands on practice. Selected in the 11 out of 500+ candidatesCCNA, CCNP, CCIE Intensive BootcampsMatchett Trainings - Team Building - Communication & Presentation - Influencing & Persuading - Creativity & ConsultancyKT Kepner-Tregoe Trainings - Problem Solving & Decision Making - KT Rational Process - Analytic TroubleshootingMandell Communication Training - Advanced Presentation Skills Show less

  • Network Consulting Engineer

    Sept 2013 - Aug 2014

  • Network Consulting Engineer

    Jul 2009 - Aug 2013

  • Customer Support Engineer

    Aug 2008 - Jul 2009

  • Associate Network Consulting Engineer

    Jul 2008 - Oct 2008
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  Freelance

  Feb 2012 - now

  Web Developer on Wordpress platform. Websites building & maintenance, content creation, SEO analysis, on-page search engine optimization, email and landing page funnels. Installation & configuration of Content Management Systems, design & implementation of web pages, cross-browser quality control and functional analysis. HTML, CSS, PHP customization. Web hosting and backup management for disaster recovery.Digital marketing including on-site SEO, Google AdWords, Facebook Advertising, Google Analytics, mailing lists creation and maintenance. Campaigns tracking and data analysis for performance optimization. Show less

  • Web3 & Blockchain Advisor

    Mar 2017 - now

  • Technical Writer, Translator and Proofreader (English, Italian, Spanish)

    Feb 2014 - Feb 2019

  • Web Developer & Digital Marketer & SEO

    Feb 2012 - Feb 2019
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  ThousandEyes (part of Cisco)

  Jul 2014 - now

  Managing the EMEAR Technical Account Manager (TAM) Team with focus on the European region. TAM is ThousandEyes technical advocate, an extension of the customer team able to consult, advise and help the customers in getting the most out of the ThousandEyes ecosystem. Combining a strong foundation in the area of core network architecture, Linux, development, and monitoring with project management experience. Provided high-touch support, being an escalation point for the top ThousandEyes customers. Customer Success Engineer acting as primary point of contact for customers worldwide. Troubleshooting and root cause analysis of complex problems focusing on Network and Application layers. Installation and testing of ThousandEyes products on Windows and Linux (Ubuntu, CentOS, RedHat & Dockers Containers) operating systems. Virtualization through Oracle VirtualBox, VMware and Hyper-V. Development of Python scripts to interact with RESTful API.

  • Technical Account Manager Leader

    Nov 2021 - now

  • Senior Customer Support Engineer

    Sept 2020 - Nov 2021

  • Customer Success Engineer

    Jul 2014 - Aug 2020