NARENDRA R. THAKKAR

Experience

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  Genius Info-tech

  Jan 1997 - Jan 1999

  Customer Support Engineer
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  GENIUS INFO TEC

  Nov 1997 - Sept 2000

  Customer Support Egg.
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  Vision Technologies

  Jan 1999 - Jan 2000

  Sr. Customer Support Engineer
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  Plus Point Computer Centre

  Jan 2000 - Jan 2000

  Centre Manager
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  Mieact PrivateLimited

  Jan 2001 - Jan 2002

  Centre Head
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  MicroHard IT Solutions Pvt. Ltd.

  Jan 2002 - Jan 2003

  Centre Manager
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  Jetking Infotrain Limited

  Jan 2003 - Jan 2004

  Faculty & Placement Officer
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  Allied Digital Services Limited

  Jan 2004 - Jan 2007

  Transition Manager
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  Wipro

  Dec 2007 - Dec 2012

  Sr. Implementation Executive

  In my role as a Transition Manager, I successfully orchestrated the establishment of the Ministry of Interiors Saudi Arabia NOC at Saudi Telecom, receiving commendations for my leadership. I oversaw critical activities, including resource deployment and the formulation of NOC processes. After the rollout, I competently transferred responsibilities to the support/sustenance team, ensuring a seamless transition.In another key role as a team lead, I played a pivotal part in the business transformation of Vodafone UK Information Security Administration to India. I led the smooth transfer of knowledge from the UK team to the VISPL team, significantly contributing to the success of the transition.Additionally, I demonstrated my expertise in facilitation and oversight by steering various projects across diverse industries. Serving as a mediator between the customer, previous vendor, and the operations (Day 2) Team, I effectively managed and monitored operations to meet committed SLAs, showcasing a strong commitment to excellence in project execution. Show less

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  Jio

  Jan 2013 - Jul 2022

  Deputy General Manager

  In my role, I led strategic initiatives in training, overseeing the development and implementation of processes for the data centre. I conducted impactful training and awareness sessions during the initial build phase, ensuring the successful onboarding of new team members. I demonstrated adept coordination skills in vendor collaboration, ensuring seamless alignment with established processes and contributing to overall project efficiency. As a Server Provisioning Lead, I orchestrated the seamless deployment of infrastructure, managed Remote Hands and Eyes Support for 24/7 operational resilience, and implemented robust quality management processes to enhance service delivery.As a product manager for our Asset Portal, I oversee a suite of tools and utilities designed to enhance operational efficiency and streamline asset management processes. Our portal includes a 'Search my CI' feature, enabling users to easily locate configuration items within the system. We've implemented an internal ticketing and update automation system, known as the MACD WORKFLOW, to handle changes, additions, and deletions seamlessly. Our PRODUCTIVITY Dashboard not only automates assignment and mailing but also improves team efficiency.I introduced tool reconciliation and an auto ticketing dashboard to reduce manual errors and increase accuracy in ticket management. The Apex Reports and Internal Control Dashboards provided deep insights into our operations, allowing for better decision-making. Additionally, I offered an Audit-related dashboard to simplify compliance processes. Task and project tracking features were integrated to monitor progress and deadlines closely, while our Discovery and subnet error reporting tools helped in identifying network issues promptly. The APPLICATION MASTER dashboard, along with owner-wise outlier reports, offered a comprehensive view of application statuses and exceptions. Show less

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  Aujas Cybersecurity

  Jul 2022 - Mar 2024

  Principal Consultant

  Currently orchestrating a comprehensive transformation of IT asset management processes at NSE, focusing on optimizing efficiency and accountability for hardware, software, and end-user assets. I have received board recognition for successfully delivering an innovative DC and DR configuration comparison tool tailored to meet specific requirements, earning accolades for its strategic impact. I lead strategically by setting and executing the design vision for our software products. Leveraging the skills gained, I keep up-to-date with industry trends, user requirements, and new technologies to guide our product design direction. My role involves overseeing the lifecycle of the asset management solutions from conception to deployment. I spearhead the development and enhancement of our asset view functionality, ensuring users have a clear, comprehensive overview of their assets in real-time. One of my key responsibilities is improving our tools reconciliation process. I've implemented an auto ticketing system that automatically identifies discrepancies between our asset records and actual inventory. Ensuring the continuity of services is critical. I manage the development of our DC-DR (Data Center-Disaster Recovery) reporting tools, which provide critical insights into our readiness for any unforeseen events. Used the asset tool ServiceNow and led its integration with Cyberark PIM, ITRS, SIEM, and DC-DR monitoring tool Arcon. Tracking decommissioned assets is a crucial aspect of asset management. I manage the development of our Decom Tracker, a tool designed to meticulously monitor and report on the status of assets throughout the decommissioning process.I have engineered the seamless integration of the Asset Management Tool (Service Now) with critical tools such as CyberArk, SIEM, ITRS, and FIM. This integration not only facilitates streamlined reporting but also enhances overall functionality, reinforcing the organization's technological capabilities. Show less

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  NTT DATA

  Apr 2024 - now

  Service Delivery Manager