Somashekar B M

Experience

• 

  IBM India Private Limited

  Jan 2010 - May 2011

  Technical Services Professional

  Vmware/Wintel Administrator for Disney Project.

• 

  Hewlett Packard Enterprise

  May 2011 - now

   Technical SPOC for issues addressed to Service line/global tower leads  Overall operational responsibility for the day-to-day on going operation to meet  service SLOs/SLAs  Technical review of any changes/add on from service line for the respective services  Technical consulting within tower. Implementation of new HELION cloud features in India instance. Deployment of new 3PAR storage and new Blade enclosure configuration. Horizontal cross tower team lead for virtual delivery teams for India region. Single point of contact for the Account Service Team (ADM, Global ADM,  Client manager, Service delivery Executive) ensuring TCE  (Total customer experience) for the accounts. Ensures cross tower / cross- service line cooperation and coordinates activities  between teams  Integrates the operation departments and streamline the processes between tower (delivery organization and location), other teams and customer  Communicates with and drives operation teams to meet Customer expectations and execute on agreed improvement plans  Ensures that services are delivered according to the Service description  (SLO – service level objectives), using utility Services Standards and ITSM/ITIL methodology  Escalation management - focal point for communicating, coordinating and managing escalations for India  Drive go to green plans, service and efficiency improvement plans  Support change management activities, accountable for large change projects  Identifies (together with DLs) technical resources to complete project and change management activities and Resource capacity planning  Reviews, assesses, adapts and re-implements processes to support planning,  distribution maximization (to lower level) in order to decrease the workload put on people and increase the customer satisfaction Show less

  • Service Delivery Leader

    May 2015 - now

  • Data Center Technical coordinator

    May 2015 - now

  • Vmware / Wintel Specialist / SME Lead

    May 2011 - now
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  DXC Technology

  May 2015 - now

  Account Delivery Manager