Ben Wang

Experience

• 

  Coca-Cola Amatil

  Jan 2008 - Jul 2008

  IT Support Analyst

  + Analytical work – root-cause analysis for over thirty thousand helpdesk cases, new procedure proposals, reports and procedural analysis of systems+ Desktop support – solving computer related problems, answering calls, logging calls, meeting demands (before the SLA)+ Project work – working in teams, providing support and hardware mass roll-outs for hundreds of computers all over Australia

• 

  Oracle

  Jul 2009 - Dec 2009

  Intranet Project Manager

  + Asia Pacific intranet revamp - requirements gathering, teleconferencing, web conferencing, meeting deadlines, problem solving, new design proposals and development+ Training - trained users to use the intranet system (foreign for me when I started), created online/offline reference guides, ran training sessions

• 

  British American Tobacco

  Jan 2010 - Dec 2010

  Supply Chain Business Analyst

  + Supply Chain - requirements capturing, process analysis (reviewing current processes then developing new processes), documentation

• 

  American Express

  Feb 2011 - now

  + Senior BA for multiple local and international technology projects supporting business initiatives (small and large) which spanned across multiple geographical markets, business functions, technology platforms and systems. + Other responsibilities include stakeholder management, project management, test management and process mapping.+ Increased ownership of end-to-end project delivery. Often performs as a Project Manager as well for certain initiatives.+ Developed reusable solutions and project approaches for long-term projects that had multiple production releases; reducing the total amount of time required to complete the overall project without negative impacts.+ Completed training in Agile methodologies/concepts and Scrum.+ Subject matter expert in secure file transfer platform and functions. Often tasked with carrying out file migration projects.+ Adept in multiple MS office applications: Word, Excel, PowerPoint, Access, Visio, SharePoint and Project.+ Adept in office collaborative/agile tools: CA Agile Central (Rally) and Confluence. Show less + BA in different projects (large and small): business requirements gathering, producing project documentation, producing test strategies, coordinating tests, and mapping out current processes. For smaller projects I also had a minor Project Manager role.+ Experienced working in cross-functional and cross-market projects. Also experienced in projects that required customer / client interactions.+ Established the Graduate and Intern Network for Technologies in American Express Australia. Show less

  • Senior Business Architect

    Aug 2018 - now

  • Senior Business Analyst

    Jun 2014 - Aug 2018

  • Business Analyst

    Feb 2011 - Jun 2014