Nat Brewer

Experience

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  EC Malta

  Jun 2000 - Apr 2016

  Running the schools operations, ensuring excellent service was delivered to exceed client expectations. Achieved through effective leadership & management of the marketing, leisure, front desk, accommodation, student services, call centre, housekeeping & maintenance departments & through effective building facilities management.Managed Local Sales, Marketing, Promotions, Social Media, Employer Branding & AdvertisingBuilt a strong customer focused team, invested time in personal growth, development, coaching & setting standards to achieve high performanceProvided excellent service by ensuring processes & procedures were followed. Identified areas of improvement, analysed statistics & data to continually improve serviceManaged feedback platform Satmetrix & Client Complaint ProcessManaged licensing, regulatory, immigration & statutory proceduresManaged facilities & day to day operations: front desk, accommodation, events, housekeeping, maintenance, cashflow & paymentsSupervised the accommodation planning process, sourcing & running Hotels & ResidencesAchieved KPIs, prepared & maintained annual & project-based budgets & expense reportsManaged Crisis Management, Risk Assessments, Fire, Health & Safety policies & proceduresImplemented & managed a profitable Events Calendar, Team Building & CSR events Set Up & managed the Internship ProgrammeManaged recruitment & selection for leisure teams, front desk, student services, call centre, maintenance & housekeeping departments as well as training for school staffSet up & running of a 24hr Call Centre, expanded to include all 7 UK SchoolsVirtual Training Team creating & delivering training across all Schools globally Standard Operation Procedures Review & Training TeamRestructured & Refurbished the Main Flagship School 2015/16Customer Relationship Management for Sales TeamDeveloped & piloted a mobile App launch to all 21 centres globally Set Up & running of the New 30+ School-Feb 2016 Show less Managed the Sales and Marketing functions for the schools including agent show rounds, tracking and maintaining brochure, pricelist and website updates and local market competitor researchCoordinated the administration and conversion of direct business (walk in students) including provision of information, booking system requirements and handling paymentsProvided support to the student population by providing advice and assistance for any course & accommodation changes, cancellations or extensionsManaged the School Medias including the monthly newsletter and maintained ECs Online System (guided e-learning) up to dateProposed, Implemented and Managed new initiatives such as the Study and Internship ProgrammesSuccessfully re-implemented ISO 9001 and acted as Management Representative for the companyAssisted the Junior Programme Department with the recruitment and training of Event & Social Leaders, animators, Event & Leisure coordinators and centre coordinators Show less Ran the day to day programme and operations for one of the Junior Summer Centres which could hold up to 700 students in one weekManaged the weekly Events & Social Programme, School Logistics, Student Lunches, Student Feedback Process, Events & Social Leaders, Animators, and Welfare Teams as well as Event Set Up, Set up of Audio equipmentAssisted with the Recruitment, Training and Coordinating teams of Assistant Coordinators, Event & Leisure Coordinators, Event & Social Leaders, Animators and Welfare OfficersManaged the Transport Booking and Logistics for both School and Event/Activity TransportSet up and ran an annual festival performed throughout the summer Show less

  • Operations Manager - Student Services

    Mar 2008 - Apr 2016

  • School Registrar/Administrator

    Sept 2006 - Feb 2008

  • Junior Programme Coordinator [Part Time]

    Jun 2002 - Sept 2006

  • Social Leader [Part Time]

    Jun 2000 - May 2002
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  My Hotels Malta - St. Julian's Bay Hotel

  Jul 2016 - Sept 2016

  General Manager

  Provided high quality standards and services by managing the day to day operations of the hotel including managing the front desk, housekeeping and maintenance departments, room allocations, planning, coordinating and administering hotel services, social media, reviews and handling complaints. Successfully managed guest payments, cash control and managing budgetsMaintained statistical and financial recordsAnalysed statistical data and client feedbackSuccessfully managed the Front Office Team and processes, implementing new ones as needed including improving guest relations, night audits and cash control.Planned and coordinated maintenance works for day to day needs as well as long term projects.Managed the hotel occupancy, room bookings and room rates.Efficiently handled customer complaints and queries and ensured follow up.Managed the promotion and marketing of the hotel on social media and booking.com.Ensured compliance with health and safety legislation and licensing laws.Conducted risk assessments and health and safety checks.Created healthy relationships with local businesses, tourist information points, tourist services and travel agents.Recruited, trained and supervised new hotel staff. Monitored the quality of rooms, services and facilities.Managed airport transfer bookings. Show less

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  M. Demajo Group

  Sept 2016 - Jun 2017

  Events and Risk Manager, Malta EU Presidency 2017 designated DMC

  Planning, managing, coordinating & supporting the organisation of the Presidency of the Council of the European Union which Malta held between 1st January - 30th June 2017, including conferences & eventsOrganised & attended meetings & site visits with the EU Presidency Logistics team, Ministries Representatives & Committee ChairsManaged meetings & setup requirements with all suppliers: AV, interpretation, branding, marketing promotions venues, cateringDesigned programmes for meetings, cultural tours & social eventsCoordination & communication of all information with hotels, meeting venues, Heritage Sites, caterers and the Presidency Unit Logistics TeamEnsured deadlines & budgets are adhered toMonitored the contracted room blocks release dates, cancellation charges & other special concessions as well as the registration pace on the accreditation systemCoordinated room upgrades & room gifts deliveries for Ministers & VIPsManaged transportation with the EU Presidency Logistics Transportation Team for Ministers, VIPs (High Level) & meeting delegates Liaised with Local Police Authorities & Armed Forces for safe transfers of High-Profile Ministers & delegates, road clearance, access control, & security screening of venues/roomsCoordinated Event Media Requirements & Press ConferencesManaged a team of Operations Leaders and Events Assistants to ensure a smooth & successful running of events.Managed the interview and recruitment process for Event Assistants & supported with training material requirements & delivery as well as team building eventsSought out a specialised Health and Safety Consultant & implemented Risk Assessment Training for the Management Team & delivered Risk Assessment & Health & Safety Training for the Event Assistants TeamExecuted overall Risk Assessments for the Presidency Events Show less

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  NetEnt

  Jul 2017 - Jun 2020

  Events Manager, Marketing

  Creating experiential marketing for the brand. Planning & executing customer facing events globally within the marketing dep: trade-shows, award-shows, sponsorships, conferences, game launches & relationship building events for clientsManage & plan budgetsPlan yearly marketing strategy with the Marketing TeamCoordinate social media plans for events & promotions with Social Media Team Design, execute, & host high profile events & world class service to valuable customers that reward & generate further value from business segmentsWork closely with account managers to identify customer requirements for individual & global promotional events to improve client performance & to reach targetsHandle all event logistics for VIP guestsUnderstand client business requirements for promotions/events & creating unique experiencesInteract with customers, maintain & build relationships with current/new clients & suppliersRun industry tournaments during events for RNG Games & Live CasinoWork closely with Games & Product teams, Technical Integration Managers & Technical Support to run RNG & Casino tournaments, display products & services at trade-shows & communicate technical requirementsEvent Project Management of Branded Game Launches & trade shows such as ICE, iGB Live, EiG & SiGMARemote Project Management of events in Europe, USA & AsiaManage production requirements from a creative, logistic & delivery perspectiveCoordinate stakeholders simultaneously including audio visual crews, creative teams, brand managers, music licences, design studio, photography, filming, animation, actors, stand builders, contractors, catering & transportWorking with top brands such as Sony, AE Networks, Gaumont & other labels to promote brands such as Planet of the Apes, Jumanji, Vikings, Narcos, Peter Scudamore & Ozzy OsbornCreate bespoke quality merchandize to promote the company brand, branded games, events, expos as well as remote clients globally including Asia Show less

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  Fluid Branding

  Jun 2020 - Apr 2021

  Senior Account Manager, Marketing, Branding

  Creating experiential brand marketing through merchandise and bespoke products particularly for the gaming industry and Maltese companies including game and product launches, trade-shows, award-shows, sponsorship, conferences, employer branding & relationship building for clients.

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  Push Gaming

  Apr 2021 - now

  Leading the brand strategy and overseeing the brand journey ensuring the delivery of all content and marketing activities reflect the high quality of games being produced.Managing the brand across multiple channels such as web pages, advertisements, PR, events, social media platforms, affiliates and streamersEnsuring the brand is always represented in line with the company values and strategyManaging teams responsible for maintaining sites, pages and documents to ensure consistency and high qualityLeading creative direction for the company brandIdentifying key strategic partners and drawing up commercial agreementsExploring and presenting opportunities for brand alignment within the industry and beyondManaging the organization of promotional events, company appearances at trade shows including stand design and buildManaging the Marketing Departments BudgetWorking with third parties to create and distribute merchandise across multiple locationsCreation and management of paid advertisingManage Graphic and Video Designers to produce promotional material for print and digital advertising and game launchesManage 3rd party developers for the build and maintenance of the website, client area and online merchandise storeShortlisted for the Women in Gaming Diversity Awards London - Positive Role Model of the Year 2023 Show less

  • Marketing Manager

    Jan 2024 - now

  • Brand Manager

    Apr 2021 - Dec 2023