Constantin Negrut

Experience

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  PC Project-Consulting SRL

  Jun 2008 - Jun 2009

  Draft Technician

  • Preparing of Technical Documentation for ConstructionAuthorization and Technical projects;• Computing quantities of work;• Drafting of detailed execution plans in AutoDesk AutoCAD;

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  S.C. Verta-Tel S.R.L.

  Jul 2009 - Mar 2010

  Civil Engineer

  • Civil Engineer for civil works in road engineering.• Computing quantities of work; Liaison with material suppliers; • Supervision and coordination of worker teams; • Preparation of daily and weekly reports for contractor;• Implementation of projects and further research and application of new technologies in order to improve productivity, quality and reduce overall costs;

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  Iso Translations

  Sept 2010 - Oct 2014

  Technical Support Engineer (Translation and Localization Industry)

  • Technical Support for CAT Tools (SDL Suite, Wordfast, SDL Trados 2007);• Creating technical manuals for translators, user guides and notes, data sheets;• Responsible for creating training videos;• Remote support for common installation and compatibility problems between CAT tools and MSOffice;• Project Management for Translation and Localization Projects;• Quality Assurance for Localization Projects;• DTP (Adobe Illustrator, InDesign, Photoshop, FrameMaker);• Organizing training sessions for various software programs; Show less

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  Oracle

  Nov 2014 - Sept 2018

  Responsible with:• Managing and resolving Service Requests logged by customers on Taleo Enterprise Edition Recruiting, Onboarding and TSS products.• Managing and resolving Collaboration Service Requests logged by internal stakeholders for the Recruiting Product.• Managing complex critical / highly visible issues and ensuring communication across various organizations (R&D, Operations, Networking, Management)• Acting as backup call manager / CTC responsible with taking customer escalations and ensuring communication and expectations are properly aligned.• Support liaison with other internal teams for triage and resolution of critical issues.Knowledge management and Proactive support:• Involved in Proactive Support Automation. Performed detailed RCAs and took action by creating and maintaining external / internal interactive flows to allow self service and reduce time to resolution.• Contributed to Knowledge Management content creation and maintenance;• Created various training documentation and delivered upskilling training to support analysts as well as other teams.Achievements:• Circle of Distinction Award FY17• Contributed actively to the success of the Proactive IT flow project. Show less • Manage and resolve Service Requests logged by customers on Taleo Enterprise Edition (Cloud based HR solution) and contribute to proactive support activities according to product support strategy and model;• Troubleshooting product and configuration related problems, tracing and identifying possible faults.• Working towards, adopting and contributing to new processes and tools (Oracle Web Conferencing, diagnostic methodology, scripting tools, etc);• Contributing to Knowledge Management content creation and maintenance;• Participating in Root Cause/Corrective Action activities defined within the product area in order to further enhance the customer experience and improve the Oracle product;• Maintain an up-to-date and in-depth knowledge of product functionality. Show less

  • Taleo Functional Lead (SME)

    Nov 2016 - Sept 2018

  • Technical Support Engineer

    Nov 2014 - Nov 2016
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  UiPath

  Sept 2018 - now

  o Manage and resolve escalated issue logged by internal stakeholders.o Troubleshooting product and configuration related problems, tracing and identifying possible faults.o Maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-release activities and BETA programs.o Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needso Manage crisis situations that may involve technically challenging issues and diverse audiences.o Support liaison with other internal teams for triage and resolution of critical issues.o Contributing to Knowledge Management content creation and maintenance. Show less

  • Escalation Engineering Director

    Apr 2021 - now

  • Escalation Engineering Manager

    Apr 2019 - Apr 2021

  • Escalations Engineer

    Sept 2018 - Apr 2019