RITA EZEH. FICA,MCIB

Experience

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  Eastgate microfinance bank Aba

  Jan 1991 - Jan 2011

  Manager in a microfinance bank

  Generating demand deposits, and other risk assets,Clientele base generation and improvement.Follow up a relationship on new and existing customer base.Have and demonstrate excellent customer relationship.

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  EASTGATE MICROFINANCE BANK ABA ABIA STATE

  Sept 2008 - Sept 2011

  MANAGING DIRECTOR

  •Create and manage a Banking Services Department and build its internal capacity aligned with the operations strategy., client service experience, operational compliance and service/cost efficiency.•Write, review and improve Banking Services department policies, Operations policies and procedures, manuals, process maps; providing clear instructions for staff and enhancing customer experience and service efficiency.•Oversee and ensure efficient functioning of Bank Operations and supervise the Banking Operations Supervisors.•Monitor internal capacity and provide resource or increased competence as required in order to manage the various Banking Services department units efficiently and effectively•Maintain an ongoing review of products and services delivery processes, exploiting opportunities,cost and effort optimization, increased integrity, reduced risk and continued adherence to regulatory compliance. Constantly strive to broaden and improve delivery channels and service options.•Pursue a strategy of branchless banking delivering ATMs, 3rd party agency partnerships, mobile based products and other delivery channels in support of expanded and enhanced customer access to savings and loan accounts.•Support and contribute to the business case approval for new and expanding products, services and channels.•Oversee and ensure efficient functioning of an internal and external support service. accepting responsibility for all inquiries, problems reported by email, SMS or telephone. Show less

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  CGAP

  Jan 2013 - now

  MANAGING DIRECTOR
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  ALLY MICROFINANCE BANK ABUJA

  Jul 2013 - now

  MANAGING DIRECTOR

  •Develop and manage the annual budgeting for the banking services and delivery channels elements of the subsidiary.•Apply stringent measures to cost analysis and management ensuring that product and service delivery costs are at optimum levels and aligned to business objectives.•Produce periodic management reports demonstrating performance against budgetary targets and operational metrics for all services delivered and for challenges/ incidents encountered and managed. •Manage and control payments and settlement function, including ATM transactions, ensuring precise values are disbursed and received by the bank with due care.•Deliver periodic daily, weekly, monthly reports against operational departmental metrics for all products and services, and also meet with the Board. Show less

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  ALLY MICROFINANCE BANK LIMITED

  Jul 2013 - now

  Managing Director