Tekai Peng

Experience

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  Cheddar's Scratch Kitchen

  Jun 2012 - Mar 2013

  Waiter

  Maintain customers' satisfaction while being proactive under pressure

• 

  Costco Wholesale

  Mar 2013 - Mar 2016

  Major Sales (electronics)

  Helping members to find the merchandise they are looking for.

• 

  Lanyon

  Sept 2015 - Mar 2017

  Desktop Support Specialist

  • Active Directory - Familiar with domain configuration, group policy, security groups, and full account administration. • Windows (7 and 10) and Mac - Hardware and OS repair, imaging, and troubleshooting all applications.• Office 365 - Creating, disabling, and modifying accounts, distribution lists, user roles; knowledge of DirSync with Active Directory.• VoIP - Administering Masergy VoIP phones and admin console.• Inventory - Tracking inventory (laptop, desktop and tablets) via Samanage • Frequently recognized as the “workhorse” of the ticket queue, handling at times more than twice as much as the 2nd place agent.• MaaS360 implementation – Assisted in pushing the application across all company computers and mobile devices.• Box implementation – Collaborated in SFTP transfers of large company file shares to cloud storage.• Consistently created employee-facing KB articles for Windows, Mac, VoIP, mobile phones, and multiple applications. Show less

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  ADT

  Mar 2017 - Sept 2017

  Desktop Support Technician

  • SCCM – Utilized for imaging, updating, and deploying software to corporate machines.• Provided onsite/remote support (20,000+ users including call centers and SSO) – Troubleshoot software/applications/hardware on desktops, laptops and tablets• Domain migration – Coordinated with domain administrator migrating non-ADT machines to ADT domain.

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  Kibo

  Sept 2017 - Feb 2019

  IT Helpdesk Specialist

  • Administrate user accounts and group memberships in Active Directory; mailboxes and retention policy in Office 365• Building access badge – Responsible for provisioning users badge to access office building• PhishMe reporter – Coordinated with security teams to analyze and respond to suspicious emails.• Network – Set up a workstation and server behind a configured Cisco switch 2960 (VLAN), interface, terminal, etc.). Configured Palo Alto Firewall PA – 220 (network interfaces, zones, security and NAT policy). Show less

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  BAL

  Feb 2019 - now

  • Onboarding/off boarding process – Responsible for provisioning / de-provisioning new accounts with proper permissions/groups; required IT hardware such as desktop, laptop and corporate cell phones.• Windows 10 migration – Coordinating with users to migrate their operating system to Windows 10 due to end-of-life and security reasons for Windows 7• RSA token/remote access – Provision VPN client on users machine and assign a time-based token for authentication purposes.

  • Engineer-Security System II

    Feb 2023 - now

  • Enterprise Security Analyst

    Oct 2020 - Feb 2023

  • Technical Support Engineer

    Feb 2019 - Oct 2020