Matt Smith

Experience

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  McDonald's

  Oct 2003 - Jul 2006

  Customer Service

  Greeted customers and assisted with purchases for one of the busiest chains of McDonalds on the Central Coast. Processed customer transactions and maintained cash drawer. Assisted in maintaining excellent store hygiene, with a fine eye for the discreet hidden disarray. Practiced safe food handling, and was well equipped to carry out any task demanded of me.

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  KFC

  Oct 2006 - Sept 2011

  Chef

  Adhered to the demands of the procedural methods required for the cooking of the produce, to maintain the best quality produce at a busy chain of KFC. Co-operated as a reliable strong team member, and successfully practiced heavy lifting. Assisted in maintaining inventory control, and merchandise stocking. I was meticulous in my attention to detail, as I maintained superb store hygiene.

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  LAGARDERE SERVICES ASIA PACIFIC PTY LTD

  Oct 2011 - Mar 2014

  Customer Service

  Greeted customers and assisted with purchases for the busiest retail shop located inside the Gold Coast Airport. Generated sales through optimised visual merchandising, inventory availability, and personalised assistance. Processed customer transactions and maintained cash drawer. Maintained inventory control, and merchandise stocking. Successfully executed the practice of safe heavy lifting. Successfully exerted the skill of up-selling promotional products.

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  Aida Sales & Marketing Pty Ltd

  Apr 2014 - May 2014

  Sales Representative

  Door to door sales work selling Foxtel to the general public. Utilising the knowledge of the product, I developed my salesman pitch, and further developed my ability to communicate with the general public for the purpose of sales. I worked in pleasant and unpleasant weather on foot at a fast pace with a strong work ethic, and worked all over the Gold Coast.

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  Nbn™ Australia

  Jun 2015 - May 2016

  Customer Service Representative

  Inbound contact centre assisting clientele with any inquiry they have in a professional manner, utilising both verbal and written communication skills. I exerted assertiveness, confidence, and versatility in handling a wide range of clientele calling from all around the country. The online systems which were required to be used for each call and email received were Customer Relationship Management (CRM), Interactive Voice Response (IVR), Workforce Management (WFM), intranet systems, and the internet. Show less

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  Magnums Backpackers

  Jun 2016 - Jul 2016

  Work for Accommodation Staff

  As a yard worker - Collecting loose foliage in the gardens, cutting down tree branches and fronds, and mulching the gardens using a shovel and a wheelbarrow.As a kitchen cleaner - Cleaning the benches, stovetops, and other cooking appliances, washing up and storing away crockery and cutlery, emptying the bins, and maintaining clean and dry floors.

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  Fruit Picking Farm

  Jan 2017 - Feb 2017

  Fruit Picker

  Picking plums and pears from fruit trees using a ladder to go up and down the trees in order to pick each entire tree. Wearing a clip-closed bag that hangs over the shoulders and sits on the front of the torso, I would collect as much fruit as I could physically manage (15-25kgs) whilst going up and down the ladder, and place each load into a large collection bin. Drove tractors to collect and shift the collection bins around the farm when necessary.

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  Coastal Fresh

  Mar 2017 - Jun 2017

  Order Picker

  Picker and packer in a refrigerated warehouse (temperature of the warehouse sits between 2-4°) stocking fruit and vegetables. Fast paced working in which one is required to move quickly in order to meet the standards required as well as maintain optimal body temperature levels. Produce is collected manually with the use of safe manual lifting, whilst using a large flat bed trolley which requires to be manually steered in order to pick the produce required per order. Each order is picked and packed efficiently and effectively into boxes and placed into the correct spot in the loading area for delivery the following morning. Each order is ticked and signed using pen and paper. Lifting up to 20-25kgs as the maximum weight. Show less

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  Skilltech UASG

  May 2017 - Dec 2020

  Water Meter Reader

  Walking 15-25kms per day reading water meters for residential and commercial areas all over the Gold Coast. Using a crowbar shaped tool, I lift the lids of the water meter boxes which are buried underground and dig out the water meters which are often buried under soil and mud in order to acquire the reading for each individual meter. Utilising my handheld device, of which resembles a smartphone, I input the necessary data for each meter I am required to read, which also includes capturing photos for proof of accurate readings. Show less

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  Uber

  Mar 2018 - now

  Uber Driver

  Using my own car driving all over the Gold Coast picking up and dropping off customers via the Uber Driver app on my phone. Using the Uber Driver app as my guide I am directed where to go to locate and drop off my passengers, and I utilise my interpersonal skills whilst driving my passengers to their destination in order to provide my passengers with a smooth and enjoyable experience.