J.P. Capote

Experience

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  Sunshine Communication

  May 2006 - Aug 2006

  Customer Service Representative Summer

   Provided customer service and sales for 32 companies Relayed emergency calls for doctors offices

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  A Performance Maintenance Company

  May 2008 - Aug 2010

  Assistant Office Manager

   Directed crews to foreclosed homes for repairs Performed home inspections Advertised and market to new potential clients Organized and handle work orders for properties Updated work orders and invoicing

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  West Virginia Wesleyan College

  Aug 2008 - May 2010

  Resident Assistant

   Encouraged student involvement and personal growth through leadership experiences Facilitated community development through personal interactions, publications, meetings and programming Enforced residence life policies of WVWC Assisted residents with emotional, physical and educational dilemmas

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  West Virginia Wesleyan College

  Aug 2010 - Aug 2012

   Oversee the operation and well-being of a 200 person co-ed residence hall Assist in staff selection, training, and development Supervision of a 5 person paraprofessional Resident Advisor staff team Conduct bi-weekly 1:1 and weekly staff meetings with paraprofessional staff Participate in weekly meetings with professional housing staff Participate on rotational on call coverage Manage hall housing concerns including room changes, special needs and roommate issues, maintenance issues Hold regular office hours  Execute emergency procedures and building evacuations Enforce the residence life policies of WVWC Monitoring and managing paraprofessional hall programs & program budgets Developing, implementing & promoting; social, community service & educational programs for campus Show less

  • Graduate Resident Director

    Aug 2010 - Aug 2012

  • Graduate Outdoor Recreation Director

    Aug 2010 - Aug 2012
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  University of Central Florida

  Jul 2012 - Mar 2016

  Area Coordinator

  Training & Development• Chaired the training and development committee for 34 professional staff members• Created on-boarding experience for in-coming professionals• Developed 2-year professional development model for Graduate Assistants and 4-year development model for Area Coordinators• Introduced “Professional Development 101s”, Bi-monthly professional development workshops targeted at professional core competencies• Assisted in the planning and implementation of inaugural professional development conference for staff members in the Student Development and Enrollment Services DivisionRecruitment & Selection• Chaired the recruitment and selection committee responsible for staffing 10 Area Coordinators and 24 Graduate Assistants• Collaborated with the Higher Education and Policy Studies Graduate program for “HEPs Grad Interview Day”• Introduced “Graduate Residence Coordinator Skype Interview Day”Supervision/Management • Supervised, trained, and evaluated 2 Graduate Assistants, 7 Office Assistants, and 10 overnight student staff members• In-directly supervised 20 Resident Assistants• Oversaw the operation and well being of the Knights Circle residential community, in partnership with Asset Campus Housing, serving 2400 students from UCF, Valencia Community College, and Seminole State Community College• Expedited move-in/out experience and advanced inspection process, renewal efforts, and marketing campaign• Acted as the primary judicial hearing officer for resident students in violation of Rules of Conduct• Managed an operational budget of $14,000• Served in an on-call emergency duty rotation, responsible for 11,000 residential students. Show less

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  The National Consortium for Academics and Sports

  Apr 2016 - Apr 2019

  Assistant Director of Programs and Services

  Training & Development• Build training curricula from client consultation and organizational assessment• Develop curricula with learning outcomes focused on Implicit Bias, Inclusive Recruitment & Selection, Conflict Resolution, Inclusive Leadership, and Moral Conversations• Incorporate pedagogical and learning theories in training curricula such as collaborative learning, cognitive development, cognitive load, Socratic method, and safe space practices.• Design and analyze both pre and post training workshop assessments• Serve as lead facilitator for ISSJ educational workshopsSupervision/Management• Design and execute NASCAR’s biennial diversity training for 8 national offices, totaling 28 training sessions for 1,200 employees• Recruit, train and evaluate 10 nationally based consultants• Coordinate yearly “Train the Trainer” experience for consultants• Oversee client invoicing and consultant travel expense reimbursements • Establish and maintain communication with ISSJ clients to organize workshop logistics and check-ins. Additional Responsibilities• Develop strategic partnerships for youth community initiatives in the Central Florida area• Aid in fundraising ventures such as grant research and new business development• Assist in organizing, planning and promoting ISSJ Banquet and special events Show less

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  Deloitte

  Apr 2019 - now

  • Solution Manager | Change Management

    May 2024 - now

  • Senior Solution Specialist of Change Management

    Jun 2022 - now

  • Solution Specialist

    Apr 2019 - Jun 2022