Tshepo Kgasoane

Experience

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  IBM

  Jan 2001 - Sept 2012

  IT Specialist -IBM Hardware remote support

  Support IBM customers who had problems with their IBM machines/solutions.Customer would log a call and I would troubleshoot and resolve customer issues within contractual SLA's.Storage Domain Leader:Look after IBM Storage products performace and manage to ensure continous improvements and better service to clients.Investigate and make recommendations on KPI on storage products

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  University of Johannesburg

  Jan 2009 - Dec 2010

  Laboratory Assistant

  Student tutor and computer laboratory assistant is to support and assist students when they are using the technikon laboratories.Ensure that all computer lab computers and peripherals are in working order.

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  BCX

  Oct 2012 - Nov 2013

  Customer Engineer

  Support/installs/decommisions/upgrades and stage IBM Xseries,blades,Pureflex/Puresystems,Power/Pseries and IBM storage(Disk and Tape),Brocade switches,IBM SVC and IBM V7000.

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  IBM

  Apr 2014 - Aug 2020

  IBM Software Support Specialist : AIX and Storage

  IT Specialists in this job role will have expertise in one or more server technologies, including different hardware architectures and operating systems. Typical examples of the deliverable are building proof-of-concept solutions with server system technology and architecting server solutions to address client requirements.To also support the customer with Code Defect - An APAR, a documented circumvention/bypass,a PTF, an Interim or Temporary Fix is recommended and/or provided as a solution for an IBM SW or for a Documentation error.Non-Code Defect – Isolate and troubleshoot to see if the Problem is HW or it is NOT an IBM SW defect.Product Usage, Q&A, How-To, What-If, Enhancement requests and Marketing related questions.Installation - Any assist to product and/or service installation. IT Specialists in this job role work with products or solutions based on IBM hardware and/or IBM AIX operating system software. IT Specialists who apply their technical skills to support the operation and maintenance of vendor products, services, and solutions. Individuals who are part of Support typically have responsibility for sizing, troubleshooting, and critical customer situations.This is done within SLA and ensuring also IBM product performance. Show less

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  TSWELOPELE KONSULTING

  Sept 2020 - now

  Snr Talent Acquisition specialist

  talent acquisition,career coach, outplacement services