JANICE SANO LOVERA

Experience

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  Telefónica

  Oct 2002 - Oct 2007

  CS Executive Administrator

  • Performed general administrative, clerical, and executive support tasks to ensure organizational sustainability• Collaborated with directors to devise and implement strategic administrative improvements• Oversaw expenditures and worked with the accounting department to manage the company’s budget• Responsible to assist in making personal projects and make travel arrangements • Organize and facilitated workflow to ensure a productive workplace• Coordinate with outside vendors and contractors• Arranged communication between sales and national or international customers. • Responsible for arranging shipments, prepare and confirm order approval, handling pricing information, and releasing invoices• Reduced service cancelation by analyzing reports, detecting trends, and prevented situations that could affect customer service satisfaction. • Increased effectiveness of the center by providing, guiding, and encouraging new and existing employees.• Developed plans and solutions to meet the increasing needs of commercial customers. Met face to face with clients to understand their business needs and find overlooked opportunities, offered solutions in different areas that could impact their mobile networks, billing, and POS. Show less

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  Florida National College

  Feb 2009 - Apr 2010

  Administrative Support Coordinator

  • Assisted students to help them prepare for, select, and get into schools.• Highlighted the benefits of the school, programs, and courses in order to attract students and encourage diversity on campus.• Stayed current with school admission processes and requirements, school programs, majors, and courses, and developments in education and financial aid.• Conducted interviews, reviewing application materials, and assisting in the admissions decision making process.

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  CelG llc

  Apr 2011 - Feb 2017

  Operations & Logistics Coordinator

  *Coordinate transportation providers to ensure prompt and proper movement of shipments*Respond to customer inquiries and referring clients to the proper channels*Review purchase orders and shipping documents to ensure accuracy*Handle the development of new product, including importing and exporting. *Communicated with providers in Asia, & supervised entire transaction until product arrival and distribution. *Generate purchase orders for US manufacturers authorized payments and assisted in specific product placement for Latin America.*Handle all merchandise sales (retail and wholesale), billing and coordinated all the logistics of inventory. Show less

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  Lilileyba

  Jul 2017 - now

  General Manager

  *Responsible for organizing the daily operation of the store in order to achieve established objectives.*Operational and logistical support in each new collection, from tracking importation goods to receiving it in our warehouse. Responsible to load all new collection or merchandise into sales platform and create the digital catalogs for the team. *Supervise the correct display in the store and take care of the details, as well as educate the sellers with each collection received so that they can transmit it to customers and achieve our sales objectives.*Direct support to the CEO with the operation of the company. Show less