William White

Experience

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  Naval Computer and Telecommunications Station San Diego

  Apr 2015 - May 2018

  Information System Analyst

  Maintain and scan information systems for network and software vulnerabilities. Report compliance to executives and system owners using Microsoft Excel & Adobe PDF files.Led, mentored, and trained an 11-person team conducting vulnerability scans on 15 different information systems and over 175 network devices resulting in 100 percent compliance over a 3 year period.Responsible for tracking over 1500 information assurance vulnerabilities and 72 mitigation plans while maintaining 100 percent system integrity across 3 networks. Responsible for implementing Antivirus on stand-alone systems and updating signatures weekly.Assisted in tracking more than 50 information security incidents.Dedicated 50 hours of off duty time to rebuilding laptops used to scan systems before a critical Cyber Readiness Inspection that resulted in 100 percent scanned with zero discrepancies that led to a record breaking score, the second highest in the domain. Ensure the accountability and protection of network assets.Oversaw that standard security procedures and measures that support the security of the entire network are developed and implemented, to include all network components.Responsible for the proper usage, operation, and destruction of classified material or equipment on a daily basis.Directly responsible for the destruction and disposal of 300 hard disk drives.Provided training to command personnel on proper maintenance and updates for current antivirus definitions and signatures.Dedicated 80-man hours to the creation of 8 virtual networks Show less

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  Naval Special Warfare Group ONE

  Jul 2018 - now

  • Responsible for the release, control, and approval of IT change requests and incidents.• Directly responsible for the delegation of service requests and incidents to a staff of PC Technicians for the resolution and completion of IT Services.• Oversaw the creation and set up of IT infrastructure for over 900 end users at multiple installations during the stand up of a new military campus. • Direct customer service with end users.• Created multiple user-friendly Standard Operating Procedures for end user support with common known errors. • Analyze information technology requirements of multiple departments to meet technology needs.• Communication with customers on problems, solutions, and estimated times of completion.• Utilize technical knowledge and business requirements to troubleshoot and implement solutions that meet customer/user needs while maintaining control of company assets. Show less

  • IT Specialist and Project Manager

    Aug 2022 - now

  • Change Manager (ITSM)

    Jul 2018 - Aug 2022
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  United States Naval Special Warfare Command

  Oct 2018 - Mar 2019

  PC Technician

  • Responsible for the creation and deployment of new PC’s to over 900 end users on a military network.• Direct customer service with all end-users.• Proficient with the installation of Microsoft software as well as other licensed software installations.• Provides maintenance on hardware such as: printers, desktop workstations, laptops, and VTC machines.• Identify, troubleshoot, and resolve computer related problems.• Ensures Lexmark, HP, and Ricoh printers are properly working and connected to the network.• Utilization of Active Directory.• Daily use of Remedy Service Request Management system and Dame Ware for remote installations.• Assisted with installation of a network switch that resulted in 50 users being brought back online. Show less