Andrea Fellini

Experience

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  Elettronica Service di Mella Gianfranco

  Jan 2007 - Mar 2007

  Assistant

  Satellite-earth aerial reception systems design and installation.On-site inspection for TV broadcasting signals coverage detection and quality analysis, through a field spectrum analyzer.Faulty electronic devices analysis and repair, such as TV, video recorder and Hi-Fi. Great workshop experience which allowed me to improve my hands-on in the electronics field.• Main lab instruments: Multimeters, Oscilloscopes, Signal generators, Field Spectrum analyzers• Satellite-earth TV broadcasting signals reception systems support Show less

• 

  Hewlett-Packard Limited Ireland

  May 2007 - Aug 2008

  The role involves in-depth coaching on a multilingual desk to 60 tech support agents about IT Applications and Network support for the Ericsson client. Agents' PCs maintenance, technical documentation and training to new coaches and agents are other tasks carried out.Role main responsibilities:• Assisting over 60 1st level TSA on a daily basis about Ericsson users’ IT issues resolution• Co-ordinating with the Strategic Incident Management team for High Severity requests• Providing training and creating technical documentation for new hires and new coaches• Agents’ PC re-imaging and Accounts management, set-up and Hardware Assets cataloguing• Experior - logged cases quality assessment, comply with agreed Service Level Agreement (SLA)• OVSD, call logging/tracking CRM and management of suspended dispatched cases Show less Act as initial point of contact to the Ericsson employees, by identifying and providing a correct understanding of their issues. Cases are logged, for customers report and, by own experience and analytical troubleshooting, issues are resolved at first contact or cases are dispatched to 2nd level support teams.Role responsibilities:• Windows 98-NT/2000-XP-Vista O.S., Windows registry handling• LAN/WLAN/WAN troubleshooting by also DOS shell• MS Office-Outlook 2003/2007 with MS Exchange Server, MS Outlook Web Access (OWA)• Citrix ICA Client, Citrix OMC Terminal Services – server-based remote applications manager• Active Directory – users’ profile check up (Domain account, Windows profile, Network drive)• Cisco Services Client, Cisco VPN Client, Intel Pro Wireless – WLAN networks management• Racom Via Internet Client/Web Access and VNC tool – VPN connection management• SAP GUI (application) and SAP Web Access (web interface) – users’ account check up• Network Printers/Multi-Function Printers troubleshooting• OVSD, call logging/tracking CRM system Show less

  • Coach/2nd Lev TSA/Co-Traning coordinator at Ericsson desk

    Dec 2007 - Aug 2008

  • 1st Level TSA - Technical Support Analyst at Ericsson desk

    May 2007 - Dec 2007
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  Vodafone Ireland

  Dec 2008 - Aug 2010

  Fixed Solutions Complaints Advisor and Data Support Representative (Ireland)

  L2 escalation team member for DSL broadband issues, 2G/3G broadband and Vodafone DATA tech support for the Irish market. 100% customer satisfaction focus through the phone provided to internal-external Vodafone corporate/home users and Vodafone stores. Tight collaboration with both the internal 3G Network Management and 2nd level Blackberry teams.Main duties and applications managed:• 2nd lev tech escalation team member for DSL-BB over Win 2000/XP/Vista and MAC OS 10.x for both Vodafone and Perlico users• ISO/OSI-TCP/IP-UDP-FTP-DNS-DHCP, networking (modem/router, hub/switch)• 3G-Broadband support over Irish network and the roaming partner networks overseas• Blackberry and Vodafone Email Plus push email solutions support, for Corporate (over BES/VMES servers) and Prosumer (over Internet-based BIS/VIS accounts) users• Vodafone handhelds, iPhone and Blackberry smartphones data connection provisioning and support over Vodafone network in Ireland and the roaming partner networks overseas• Exceed-HLR (Unix-based), ICCS, WebCC – frontend/backend network management tools• NetGIS, Remedy – Real-time network cells coverage and issues check up and monitoring• Cockpit, Clarify – Hard phone manager and customers’ logging/tracking CRM database Show less

• 

  Dell EMC

  Aug 2010 - now

  - Creating, planning and delivering mid to large-sized maintenance services for ProSupport Plus customers- Troubleshooting environment and/or system issues during delivery before escalating to relevant Support teams- Collaborating with Service Account Managers (SAM) organization and Support teams to ensure successful service delivery- Ensure customer engagements are handled in an efficient, effective, & professional manner to minimize customer impact- Technologies covered as per previous role Show less - Planning and Remote/Onsite deployments, consultancy services for pre-sales team of Dell EMC Solutions, including HCI (SDS), along with standard deployments done before- HCI Solutions: * Dell EMC VxRail Hyper-converged Infrastructure, based upon VMware vSAN SDS Infrastructure and Stretched Cluster upon L2/L3 network * Dell EMC vSAN Ready Node * Dell PowerEdge Ready Nodes Solution for MS Azure Stack HCI and S2D (Storage Spaces Direct) SDS- OS Installation/Configuration * VMware ESXi Servers v6.x / vCenter Server / vSAN and Cluster creation * Windows Server 2k16-2k19 with Hyper-V Clustering * Linux RHE (CentOS) 5.x/7.x, Storage configuration- Storage Arrays and DAE/JBOD * Dell Compellent SCv3k, SC5k, SC7k Series SAN, iSCSI/FC/SAS protocols * Dell Compellent SC2xx/SCv3xx/SC4xx Disk Array Enclosures- NAS Server / appliance: * Dell PowerEdge NAS NX3xx0 * Compellent Fluid FS8x00 NAS series- Tape Backup Library: * Dell PowerVault ML3 - Backup-to-Disk Appliances & presentation to Backup Software: * Dell DR6xxx Data Deduplication and OST plug-ins * CommVault / Veeam- Networking L2/L3: * Dell Force10 S-Series iSCSI, FN-Series Blade iSCSI/FCoE Switch * Dell Networking N1k-N4k iSCSI Switch * Brocade 65xx FC Switch * Connectrix B-Series DS-300B/DS-66xx FC Switch- Dell PowerEdge 13G/14G Rack/Tower/Blade Chassis Servers: * MX7000 Blade Chassis and MXxxx Blade Servers * FX2 Blade Chassis and FCxxx Blade Servers * R3x/T3xx - R4x/T4x Rack/Tower Servers Show less - Planning & Remote Deployments of Dell Solutions, including SAN/NAS Solutions, which include storage/network/server deployment and OS cluster configuration- OS Installation/Configuration * VMware ESXi Servers v4.x/5.x / vCenter Server and Cluster creation * Windows Server 2k8 R2 / 2k12 R2 with Hyper-V Clustering- Storage Arrays and DAE/JBOD * Dell Compellent SCv2k, SC8k Series SAN, iSCSI/FC/SAS protocols * Dell Compellent SC2xx/SCv1xx/SCv3xx/SC4xx Disk Array Enclosures * Dell EqualLogic PS Series iSCSI protocol * Dell PowerVault MD3xx0 iSCSI/FC protocols * Dell PowerVault MD1xx0/3060e Disk Array Enclosures- NAS Server / appliance: * Dell PowerEdge NAS NX3xx0 * Dell EqualLogic Fluid FS7x00 - Tape Backup Library: * Dell PowerVault TL 2K/4K, 110T * Dell PoweVault ML60xx- Backup-to-Disk Appliances & presentation to Backup Software: * Dell DR4x00, Data Deduplication and OST plug-ins * Dell PowerVault DL2x00 * Software: Dell AppAssure / Symantec Backup Exec 201x / Symantec NetBackup- Networking L2: * Dell Force10 S-Series / MXL iSCSI/FCoE Switch * Dell PowerConnect M6220/M8024 / 62xx / 81xx Series iSCSI/FCoE Switch * Brocade 300 FC Switch- Dell PowerEdge 12G Rack/Tower/Blade Chassis Servers: * M1000e Blade Chassis and Mxxx Blade Servers * VRTX Mini Blade Chassis and Mxxx Blade Servers * R1x/T1xx - R2x/T2x Rack/Tower Servers - SAN Healthcheck/Proactive Maintenance Service (SOW) of Dell SAN solutions- rVRA (Remote Virtualization Readiness Assessment) service, deployment and configuration of Novel PlateSpin Recon Show less

  • Systems Maintenance, Senior Engineer

    Apr 2020 - now

  • Systems Integration Advisor, Senior Engineer

    Sept 2016 - Mar 2020

  • Solutions Deployment Analyst / Systems Integration Enginner, Senior Analyst

    Aug 2010 - Sept 2016