Devendra Gondane

Experience

• 

  Tech Mahindra

  Sept 1999 - Apr 2009

  • Project Manager

    Jul 2007 - Apr 2009

  • Project Lead / Functional Analyst

    Oct 2003 - Jun 2007

  • Senior Software Engineer

    Sept 1999 - Sept 2003
• 

  FIS

  Jun 2010 - now

  • Leading the Client Experience team comprising of Client Relations Managers and Functional Experts for the products hosted on Azure and AWS cloud platforms.• Responsible to deliver managed infrastructure and application services to 20+ Insurance clients in the APAC region for the Managed Services contracts with TCV of $35 million PA.• As a senior escalation contact in the APAC region, responsible for managing critical escalations and improving Client Experience.• Conduct quarterly and annual business review meetings with all large clients attended by client CXOs.• Responsible for customer expansion on cloud and client retention. • Set-up KPIs, service improvement initiatives and automation programs for the delivery teams. Show less • Acted as a primary point of contact to multiple clients for managing client relationship and service delivery.• Nurtured healthy customer engagement; Shared monthly dashboards and metrics with clients, presented performance against SLAs, and identified client specific service improvement plans.• Identified opportunities for leveraging FIS or Cloud solutions to generate incremental revenue.• Led projects for application and platform upgrades, 3rd party integration and security reviews.• Introduced client engagement processes for the teams from scratch; Created several artifacts for account planning, client onboarding & engagement, service reporting & periodic reviews. Show less

  • Associate Director - Regional Head of Client Relations (APAC)

    Apr 2019 - now

  • Senior Manager – Client Relations

    Jan 2016 - Mar 2019

  • Senior Manager - Managed Services Pre-sales

    Apr 2014 - Dec 2015

  • Program Manager

    Jun 2010 - Mar 2014