Kalpanadevi Muniandy

Experience

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  GCH Retail

  Jan 2012 - Jun 2012

  Cashier

  •Managed cash registers and accurately processed payments, returns andexchanges.•Perform opening and closing procedures such as cash register and restocking.•Provide efficient and courteous service to customers.

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  SNK MANAGEMENT SERVICES PRIVATE LIMITED

  Jan 2017 - Jul 2017

  Account Assistant

  •Maintained accurate records of financial transactions using accounting softwareprograms like MYOB software. Enter company data regarding sales and expenses.•Key in GST amount.•Maintain proper filing system.•To perform administrative support if required.

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  SMI ELECTRIC AUTOMATION SDN BHD

  Apr 2018 - Jan 2021

  Account Assistant

  •Handle accounting and administrative duties.•Maintain proper filing and document updates for all records.•Enter monthly purchases (creditors) and expenses in UBS Software.•Perform monthly bank reconciliation reports.•Communicate with suppliers, bankers and auditors when needed via phone callsor emails.•Assist in daily Accounts Payable and Receivable tasks.•Prepared director's monthly claims.•Check monthly staff claims.•Managed supplier and payment records.•Issuing payment by cheque and preparing Overseas Money Transfer. (TT)•Notify supplier and staff payments via email.•Update the cash book every month.•Calculate Subcon Wages of site workers every 2nd and 4th week of the month.•Prepared Good Receipt Note (GRN) every week by ERP system.•Follow up on payment status with customers.•Arranged company car inspection and road tax renewal.•To perform ad-hoc tasks required by superiors from time to time. Show less

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  Grab

  Sept 2021 - Dec 2023

  Finance Associate, Collection

  •Monitored customer outstanding account balances and determined the need for furthercollections action.•Send out invoices and payment reminders.•Negotiated with customers to reach payment agreements.•Recorded and maintained records of billing addresses and credit limits.•Leveraged payment plan systems to reduce payment delays.•Analyzed credit reports to assess customer payment history.•Communicate with the internal team if any invoice issues affectpayment processing from the customer end.•Contact/conduct a virtual meeting with the customer if the payment fails to resolve ordispute.•Update payment in bank statements daily.•Update payment status in Salesforce once payment is received from the customerto allow the internal team to proceed with voucher issuance.•Scheduled meetings with management to review customer accounts for proposedcollection methods.•Utilized advanced Excel techniques like Vlookups and Pivot Table tostreamline data analysis processes.•Processed customer refunds.•Submit a JIRA ticket for customer account suspension/ reactivation.•Prepare weekly collection records for management reports. Show less

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  NSN Technology Sdn Bhd

  Jan 2024 - now

  General Manager