Alan Pollock

Experience

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  Lane4

  Mar 1996 - May 1999

  IT Manager
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  Berkeley PR

  Mar 1996 - Sept 1996

  Account Executive
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  Loomis Technical

  Mar 2001 - Jun 2009

  Field Engineering Technical Lead
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  NCR Corporation

  Apr 2011 - Aug 2021

  Territory Manager

  • Territory Manager with full day-to-day responsibility for teams of up to 75 field engineers across London and the south east. • Responsible for meeting budgetary and performance targets through motivating and developing staff, consistently achieving and surpassing Key Performance Indicators including year on year growth of SLA, profit margin and first time fix.• Led large scale recruitment projects including interview, induction and development enabling delivery on new business wins• Training and development of team including creation of a technician trainee scheme, ongoing mentoring and development as well as skills-based competency training on new technologies• Maximised efficiencies by introducing new shift schedules leading to increased productivity and lower idle/driving time of field engineers.• Drove employee productivity and optimisation of procedures to improve efficiency and reduce costs.• Successfully worked alongside sales teams in the transition of new major customer accounts through pilot and into full managed service. Show less

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  NCR Atleos

  Aug 2021 - now

  Customer Advocacy Escalation Manager