Parvathy Parameswaran

Experience

• 

  HCL Technologies

  Jul 2006 - Dec 2008

  Application Developer

  Worked as C# .Net application developer for software applications used in Semi-Conductor Manufacturing , one of the core domains that HCL Technologies was focused on. Studied and implemented SEMI standards for factory automation projects where workstation equipment and front end system communication was achieved thru software programs.Got trained on Microsoft .Net framework and technologies by Microsoft training team.

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  UST Global

  Dec 2008 - Jun 2018

  Technology Specialist

  Started as an application developer (in MS .Net technologies), and grew into leading and mentoring teams for developing and supporting technical solutions for various clients of UST Global, including Healthcare, Retail and US Tax domains. Proved learning skills, focused on giving attention to details and understanding systems thoroughly, which enabled addressing issues at the root level and providing effective solutions. Was key member of a support team with 20+ applications of H&R Block, including custom .Net, Java, mobile technologies in addition to commercial off the shelf products.Recognized for going beyond duty, and living the values of the organization. Show less

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  H&R Block

  Jun 2018 - now

  People and technology leader focused on enabling talent and creating value thru continuous improvement and technology transformations. Leading product delivery in the Consumer Tax space.Currently managing the DIY desktop software systems team for H&R Block. Owning platform engineering, quality assurance and packaging of our downloadable desktop tax-filing product that serves 2M of our DIY users in Windows and MAC platforms. I also share responsibilities for Automation Testing and Release Engineering of H&R Block's Regulatory teams in the Retail and Online tax space.Prior to this I managed the Regulatory Blockworks Business team that delivers H&R Block's business tax-filing product across our retail offices. I also led solutioning modernized tax products and enabling DevOps for business.Diversity, Inclusion and Belonging (DIB) Evangelist in H&R Block. Show less Led multiple technology initiatives to cater various units in H&R Block including Innovation, Customer Service Operations, Pricing and Revenue, Compensation Management, Corporate Systems.Latest assignment was with improving the Block Experience for CSO by transforming legacy solutions into Salesforce Service Cloud Platform, in the role of a Project Manager and Scrum Master. Prior to that, managed NICE vendor implementation project for building a flexible and futuristic Compensation Management Solution for H&R Block's Compensation team that processes multiple incentive programs for Tax Professionals and Team Leaders in the retail H&R Block offices.Led the seamless transition of a suite of over 35+ legacy applications from vendor to H&R Block offshore team, which included multiple domains including Marketing, Pricing, Compensation, Customer Support, Financial Reconciliation and Corporate Systems, and also varying technologies and custom and COTS solutions.Led the IT vendor team in spinning up and running a new offshore team, getting trained and onboarded with Kana CRM framework when CSO operations switched over to the new platform.Member of the first iPhone application development team in H&R Block, way back in 2009, ranking #1 in appstore.Took up assignments regardless of technology, with focus on learning the system/framework thoroughly in order to come up with effective solutions for both internal and external customers.Diversity, Inclusion and Belonging (DIB) Evangelist in H&R Block. Show less

  • Manager Technology

    Oct 2021 - now

  • Lead Software Engineer

    Jun 2018 - Oct 2021