Islam Rushdy

Experience

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  Baron Resort Sharm El Sheikh

  Dec 1999 - now

  Rooms Division Manager
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  Baron Hotels& Resorts

  Jan 2006 - May 2006

  Baron Palms Resort SSH
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  Baron Resort ssh

  May 2009 - Nov 2013

  Front Office Manager

  • Managing Profitability• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.• Analyzes service issues and identifies trends.• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.• Managing Revenue Goals• Monitors Rooms operations sales performance against budget.• Reviews reports and financial statements to determine Rooms operations performance against budget.• Leading Operations and Department Teams• Develops systems to enable associates to understand guest satisfaction results.• Communicates a clear and consistent message regarding departmental goals to produce desired results.• Managing the Guest Experience• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.• Responds to and handles guest problems and complaints Show less

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  Reefaf Al Mashaer Hotel Makkah -Kingdom of Saudi Arabia

  Dec 2013 - Mar 2015

  Hotel Manager

  • Managing Profitability• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.• Analyzes service issues and identifies trends.• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.• Managing Revenue Goals• Monitors Rooms operations sales performance against budget.• Reviews reports and financial statements to determine Rooms operations performance against budget.• Leading Operations and Department Teams• Develops systems to enable associates to understand guest satisfaction results.• Communicates a clear and consistent message regarding departmental goals to produce desired results.• Managing the Guest Experience• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.• Responds to and handles guest problems and complaints Show less

• 

  Baron Resort Sharm El Sheikh

  Apr 2015 - now

  Rooms Division Manager

  • Managing Profitability• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.• Analyzes service issues and identifies trends.• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.• Managing Revenue Goals• Monitors Rooms operations sales performance against budget.• Reviews reports and financial statements to determine Rooms operations performance against budget.• Leading Operations and Department Teams• Develops systems to enable associates to understand guest satisfaction results.• Communicates a clear and consistent message regarding departmental goals to produce desired results.• Managing the Guest Experience• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.• Responds to and handles guest problems and complaints Show less