Benjamin Ng

Experience

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  NEC Computers Asia Pacific

  Jan 2002 - Mar 2006

  QA cum ODM Engineer

  - Quality control of manufacture product in China.- Oversee manufacture process which located in China.- Focusing on productivity increase of ODM in China

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  Sharp Electronic

  Apr 2006 - Oct 2012

  Senior Business Development Consultant

  Training & Development* Training & Development programs customized for the needs of the organization; topics included coaching skills, in field OJT, how to resolve performance problems, dealing with conflict and problem solving, effective team building, * Engage head of Business Unit (Service Manager, Sales Manager) to develop and design the training plan base on BU's goal.* SHARP Certified Program – Improve the program for all Direct Sales employee in APAC, together with various training modules which equip Direct Sales to gain basic knowledge & skill to face their challenges.* SHARP Technical Certified Program – Created a standard program for service team, with theory & hands on modules been developed. To be able to put service team in APAC in the same standard and raise the service competency to new level.* Provide Gap Analysis Study, monitoring individual performance, OJT on field, TNA for improvement, internal survey for departmental performance.* Administrator of e-Learning for SHARP Dojo (Training field for Sales)* APAC subsidiaries support included Singapore, Malaysia, Vietnam, Taiwan, Hong Kong and Indonesia. Average traveling of one week per month.Solutions Support: * Support the relevant constituents through sustained activities in presentations, demonstrations related to Sales & Services. This involves applying a consultative approach to C-level and IT contacts, using consultative approach to analyze the customer's business and technology requirements and developing customized solutions to meet the customer's needs.* Once engaged, teams with sales & service team in solution presentations, demonstrations, proof of concepts (primarily without install assistance), internal trainings, and solution configuration development related to Professional and IT Services solutions Show less

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  Ricoh Asia Pacific

  Oct 2012 - Feb 2019

  Regional Senior Executive

  * Support post sales teams as Ricoh PS expert during once engaged in the support process and drive to meet or exceed assigned revenue and target metric objectives within the assigned territory in APAC Region included Oceania Region.* Once engaged, teams with sales & service team in solution presentations, demonstrations, proof of concepts (primarily without install assistance), internal trainings, and solution configuration development related to Professional and IT Services solutions.* Participate in frequent communication of activities and account status to Japan Headquarter and local marketplace teams and Vertical resources where needed.* Plan and provide Technical training for the APAC Region base on marketing strategy.* Participate in assessing the success and profitability of each project and make improvements. Show less

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  Johnson Controls

  Feb 2019 - now

  Regional Program Manager

  To drive deployment and adoption of Service Knowledge Management Tool, monitor, evaluate and improve service efficiency.