Sreehari N.

Experience

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  SunTec Business Solutions

  Jun 2013 - May 2015

  Software Engineer

  Responsibilities Design, preparation and execution of the regression test cases as per client requirements  Part of the three-member Automation Center of Excellence team which implemented the change from legacy testing practices to automated testing systems Innovating automated testing solutions within the organization and for the clients Providing performance analysis of software systems by doing detailed performance testing

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  Bosch Engineering and Business Solutions

  Apr 2016 - May 2016

  Summer Intern - Junior Management Program

   Provided inputs towards branding & positioning strategy  Provided inputs on vision & positioning statements for the brand Provided detailed customer perception analysis Provided inputs on content & design for website revamp Evangelized digital marketing

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  Vodafone Idea Limited

  Jun 2017 - Nov 2022

  - Achieve Net Promoter Score leadership: Design, Lead & drive Customer Experience Excellence GTM road map- CX NPS Governance at Clusters & Corp functions to achieve timely targeted DB Business & CX benefits - Lead & Drive National CX War Rooms across functions to identify high impact decision points to achieve incremental business benefits- CX Data/KPI Analysis, Knowledge Management & CX Maturity Index- Leading digital innovation & transformation lab- Drive National Projects with relevant functions around NPS improvement, Define key roles and responsibilities, deliverables, milestones, schedules, baseline measures, success factors, competitive benchmarks- Drive Functional Attribution of Experience through deep analysis of CXX Score cards at National /Circle level & Demonstrate the targeted CX and business success factors and their achievements- Program mangament of cross functional projects to reduce critical customer pain points by involving senior leadership from across functions. Provide monthly progress update to CMO & COO. Show less - Distribution management of Vi at various districts in Kerala across different stints handling Thiruvananthapuram, Kollam, Kozhikode, Kannur & Kasargode districts with more than 11 Cr per month turnover- Evaluate & monitor performance of distributors for deeper market penetration - Enhance the profitability & entrepreneurial skills of distributors- Motivate & lead a team of Territory sales managers to achieve the set business goals- Review & interpret competitor strategies after in depth analysis of market information- Implement new initiatives & provide proposals to senior leadership team based on market insights- Leverage & manage a strong working relationship with the retailers within the designated area- Formulate sales strategies basis data analysis Show less - 3 months cross functional stint at Karantaka Circle- Worked as Field Service Coordinator for Company owned Retail Stores in Kerala- Final role in Usage & Retention team, responsible/driving targets on usage parameters, reducing customer churn, telecaller vendor management, driving promotions, analysing customer segment movements, MNP and increasing customer revivals.- Played critical role in integrating the processes for loyalty and high value customer base management for the Kerala business of Idea & Vodafone brands. Streamlined the customer engagement programs for both brands, including the calculation of monthly churn targets from high value and loyalty customers of Kerala circle. As the custodian of loyalty base, closed several deals for brand partnerships in Vodafone Idea Rewards program & provided crucial insights via data analytics for field team members in maintaining the churn targets. Show less

  • AGM - National CX GTM Lead, Corp Marketing

    Oct 2021 - Nov 2022

  • Area Sales Manager, Sales & Distribution

    Oct 2018 - Oct 2021

  • Assistant Manager - Usage & Retention, Service Delivery

    Jun 2017 - Oct 2018
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  BYJU'S

  Nov 2022 - Oct 2023

  Associate Director - Byjus Tuition Centre

  - Management of Byju's Tuition Centres across South India by liaisoning with a team of 8 Zonal Business Heads, 93 Area Business Heads & 186 Service Counsellors.- Manage complete output metrics and collaborate with multiple stakeholders in Sales, Academics, Service & Product to improve overall customer experience.- End to end customer lifecycle management from onboarding to renewals leading to reduced churn and increased referral sales.- Identify and fix gaps in the customer journey based on limitations or roadblocks with people, process, or technology.- Iterated and optimised the first cycle of renewals across Byju's Tuition Centres leading to an incremental revenue of ₹3.2 Crores. Show less

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  IndiaMART InterMESH Limited

  Oct 2023 - now

  Zonal Manager