James Weston

Experience

• 

  Combined Insurance

  Jan 2008 - Jan 2009

  Account Manager

  Account Manager for Combined Insurance. Tasked with visiting current customers looking to upgrade and/or make a claim, and to gain new business through cold calling. I would work a different geographical patch in 2-3 week rotations - journey planning and arranging appointments in the early part of the week - visiting customers in the latter part.

• 

  Molson Coors Beverage Company

  Apr 2009 - now

  Managing new On Trade Molson Coors customers from point of contract signing with Account Manager to first pouring date, through the first 4x orders and then comprehensive handover to their ongoing Sales and Service Advisor. Working with Prospect Account Managers to gain relevant information and instruction, relaying that to stakeholders within the business to deliver perfect customer service for the customer. Includes, but not limited to;- Distribution; arranging delivery days and time windows, navigating outlet Heath & Safety issues.- Liaising with Credit Control to ensure credit terms are agreed.- Arranging Point of Sale, bar equipment, and glassware for the customer.- Providing extensive advice and product suggestions on all aspects of the portfolio (Beer, Cider, Spirits, Softs, and Wine). Show less Working in busy sales driven call centre office environment.Liaising daily with various internal and extern stakeholders in the business (Account Manager, Regional Director, Finance, Logistics, and Distribution depts.). Managed an account base of c. 80-140 customers within a geographical region on a B2B basis; Bristol, Gloucestershire, Birmingham and Central London covered during this time.Order taking, problems solving, up-selling promotions and/or services, dealing with customer complaints and requests for advice, and various other general account management aspects.Required to know, understand and convey to others - in extensive detail - account profitability, volume and value figures, and to design structured short, medium and long term plans to improve sales on in the region. Show less

  • Resource & Activity Planning Manager

    Feb 2020 - now

  • Customer Service Analyst

    Feb 2019 - Feb 2020

  • Telephony & Applications Manager

    Jun 2018 - Feb 2019

  • New Business Advisor

    Dec 2013 - Jun 2018

  • Sales and Service Advisor

    Apr 2009 - Dec 2013