Kari Mueller

Experience

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  Gonzaga University

  Jan 1999 - Jan 2001

  Graduate Assistant with Gonzaga Women's Basketball Team

  •Understood NCAA academic eligibility requirements and supervised study sessions for student-athletes.•Assisted head coach in all areas of coaching games, practice, and individual workouts.•Completed scouting reports and video analysis of opponents.•Coordinated all film exchange for scouting purposes.•Oversaw weight training and conditioning workouts.•Camp Coordinator for Gonzaga Women's Basketball Team Camps.•Designed individual player improvement programs for fall, spring, and summer workouts. Show less

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  Glenelg Country School

  Sept 2001 - Apr 2002

  Physical Education Teacher

  Physical Education Teacher and Coach •Instructed Physical Education classes K-8•Head Middle School Field Hockey and Basketball Coach•Head Varsity Girls Basketball Coach

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  University of Phoenix

  Aug 2002 - Jan 2010

  •Interim Director of Operations & Student Services (1/06-4/06.)•Coordinated and Directed Campus Event Planning: Graduation, Lecture Series, Open House, Career Fairs, and Recruiting Events.•Purchasing Coordinator: Classroom and administrative equipment, supplies, and contracts.•Managed daily operations of locations including staffing for coverage, facilities, security and some technology issues.•Campus Security Authority: Trained staff and faculty on campus safety, ensured sex offender notifications entered in timely manner, participated in required trainings, and regularly communicated important compliance updates to staff.•Managed Student Services Coordinators and Campus System Administrator.•Responsible for the management of classroom size to ensure a quality academic environment. Created and maintained course sequencing calendars to meet student and organizational needs.•Developed and implemented University initiatives to enhance and improve mentoring, retention, and the student experience.•Developed customized plans for students to guide them towards graduation.•Prepared and assisted Campus Director with various reports and projects as assigned. This includes researching and presenting research findings and recommendations to management.•Created and delivered weekly electronic staff newsletter.•Responsible for formal student and staff communications. •Participated in the hiring and training of academic advising staff.•Responsible for the creation, implementation, and training of the Campus Disaster Recovery Plan.•Assisted with the timely resolution of escalated student issues within Student Services. Show less •Managed and advised over 400 student/customer accounts.•Assessed student preparedness and needs then provided resources and guidance to develop and educational plan for success.•Used professional knowledge and perspective to relate to new and current students to establish rapport and add to the student experience.•Communicated effectively between other graduate team support personnel to assist in meeting academic goals of each student.•Conducted student appointments to identify students’ educational goals and disseminate course, program, and degree completion options.•Displayed 100% accountability to customer service skills in every customer interaction.•Utilized critical thinking and problem solving skills to address and resolve student issues and ensure a positive student experience.•Routinely developed and presented orientation tools for new students.•Monitored attendance, academic, and enrollment progress of students to ensure that students complied with University policies and procedures.•Contacted students who were out of school for over one year and re-sold them on the value of school. Show less

  • Operations Manager

    Jan 2003 - Jan 2010

  • Academic Advisor

    Aug 2002 - May 2003
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  University of Phoenix

  Aug 2010 - Apr 2013

  Associate Director of Student Services and Operations

  •Developed, implemented, and communicated policies, processes, and procedures that maximize department workflow efficiency and effectiveness. •Ensured maximum service quality was delivered to over 2,000 students in three different learning modalities; Online, Flex Net, and Ground.•Partnered with faculty and Academic Affairs to identify and address at risk students and to assist in resolving student concerns from within the classroom.•Provided coaching and development to employees to maximize the effectiveness of educational outreach activities and service levels to current students.•Directed personnel actions including recruiting, hiring, interviewing and selection of new staff, salary determinations, training and personnel evaluations.•Accountable for resolving all student complaints to ensure timely resolution toward corrective action.•Developed, implemented, and monitored the departmental budget to ensure all goals are met on an annual basis.•Worked with campus and regional leadership in making strategic decisions outlining how to achieve organizational objectives. Show less

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  Student Conservation Association

  Aug 2013 - now

  Manage SCA's Conservation Internship program for the Inter-mountain region encompassing 7 states. Partner with federal land agencies, state parks, and private entities with shared interests to create approximately 600 fee-for-service conservation internships for young adults. •Mentored over 600 interns to date securing $2.5 million in retention and growth business annually•Engage partners to identify needs, articulate objectives, and develop internships to achieve them•Manage ongoing relationships w/ partners and interns, providing support via phone, email, and field visits before, during, and after an internship is fielded•Collaborate with Partnership, Recruiting, Marketing, Tech, Field Services, HR/Legal, and Finance departments to ensure programmatic success across functions Show less

  • Partnership Manager

    Oct 2019 - now

  • Conservation Program Coordinator

    Aug 2013 - Oct 2019