Ma. Criselda Nerit

Experience

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  Hilton Worldwide

  Sept 2004 - Dec 2010

  Senior Hostess

  • Supervises and coordinates activities of dining room personnel to provide fast and courteous service to patrons: Schedules dining reservations and arranges parties or special services for diners.• Greets guests, escorts them to tables, and provides menus.• Adjusts complaints of patrons.• Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.• Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.• Schedule work hours and keep time records of dining room workers.• Assist in planning menus.• Prepare beverages and expedite food orders.Key Achievements: Promoted from Bar waitress to Senior Hostess Attained Certificate from HACCP (Hazard Analysis Critical Control Point) Show less

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  Roberto's Club and Restaurant

  Mar 2011 - Sept 2013

  Assistant Food and Beverage Reservations Manager

  Financial • To assist in the preparation of budgets.• To generate new business for the company being aware of selling all services. • To actively seek all sales and revenue opportunities both internal and external to increase the profile of the restaurant. • To manage all venues, meeting and brassiere enquiries follow-up and deal with all related administration.People• To maintain effective working relationships with clients. Identify their needs and ensure their repeat business.• To be proactive in creating a proactive sales culture through our people.• To network through performing show-rounds, attending events and seeking to represent Roberto’s Club and Restaurant.• To develop strong working relationships with all customers in order to maximize sales opportunities and generate business for the future.Key Achievements: Special leadership award for the month of September 2012 Contributed in restaurant being nominated for the best Restaurant in Dubai since 2011 Show less

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  The Ritz-Carlton Hotel

  Jan 2013 - Nov 2013

  F&B Sales Executive

  Performing clerical and administrative duties to support senior managers.Increasing sales and customer service levels (Sales Driver of the Month March 2013)Negotiating the best deals with clients for venues and food and beverage concerns

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  Radisson Collection Royal Hotel, Copenhagen

  Dec 2013 - Oct 2017

  Outlet Manager
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  Carlson Rezidor Hotel Group

  Dec 2013 - Aug 2015

  Assistant Outlet Manager

  • Consistently offer professional, friendly and engaging service• Lead the F&B Outlet team in all aspects of the department and ensure service standards are followed• Handle guest concerns and react quickly and professionally • To assist in recruiting and training all Outlet Colleagues• Balance operational, administrative and Colleague needs• Attend regularly scheduled departmental meetings• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions• Assist in managing the departmental budget• Follow outlet policies, procedures and service standards• Follow all safety and sanitation policies when handling food and beverage Show less

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  Escarpment Group Hydro Majestic Hotel

  Nov 2017 - Sept 2020

  Food And Beverage Operations Manager
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  Bliss Health and Retail

  Dec 2020 - Jan 2024

  Store Operations Manager
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  Sofitel

  Aug 2023 - Feb 2025

  • Head of Food Services

    Aug 2023 - Feb 2025

  • Outlets

    Aug 2023 - Feb 2025
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  Honeycombes Property Group

  Jan 2025 - now

  Finance Officer