Flashma Stalin

Experience

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  Nanjil Anand Foundation

  Aug 2021 - Nov 2021

  Worked as volunteering social media manager. web development using wordpress

  • Graphic Designer

    Oct 2021 - Nov 2021

  • Social Media Manager

    Sept 2021 - Oct 2021

  • Web Development Intern

    Aug 2021 - Oct 2021
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  Freshworks

  Sept 2023 - Apr 2025

  Product Specialist

  Supported 300+ global enterprise accounts across ITSM modules including Incident, Asset, and Change Management.Delivered advanced troubleshooting for workflow automation, asset lifecycle tracking, and integrations with third-party tools.Conducted product demos and training sessions for customers and internal teams, enhancing adoption and satisfaction metrics.Created technical documentation and reusable troubleshooting guides for REST APIs and admin configurations.Collaborated with Product and QA teams to escalate recurring issues and suggest feature enhancements based on customer impact. Show less

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  ORO Labs

  Apr 2025 - now

  Product Specialist

  Serve as the primary technical point of contact for global enterprise customers, resolving complex issues across Procure-to-Pay (P2P) workflows and integrations.Collaborate closely with Product Managers and Engineers to identify, reproduce, and troubleshoot edge-case defects, driving faster resolution and product quality improvements.Author detailed internal documentation covering Oro modules including Master Data, Forms, Processes, and Supplier Onboarding, enhancing team efficiency by 30%.Partner with EU-based accounts to provide personalized onboarding guidance, data validation, and workflow optimization.Analyze product usage patterns and customer pain points to propose automation opportunities and improve customer satisfaction.Technologies: REST APIs, JSON, Postman,Workato,Slack, SQL (basic)Impact: Strengthened customer trust through proactive communication and a solutions-first mindset — bridging support, product, and engineering to deliver measurable outcomes. Show less