Michael Russell

Experience

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  The Walt Disney Company

  Feb 1998 - Jun 1999

  Attractions Host

  I always ensured a memorable guest experience and safety measures.

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  Red Lobster

  Jun 1999 - Oct 2002

  Food Server

  I provided an excellent guest experience in a fast-paced environment.

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  Prudential Real Estate

  Sept 2001 - May 2008

  Real Estate Agent

  I used exceptional commutation skills to find clients, ensure a smooth escrow and negotiated the best possible terms for my clients. I continued to follow up with clients to ensure their satisfaction and to gain referrals: strong phone skills, team management, and face-to-face interaction.

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  VAPE-REVOLUTION LTD

  Jul 2008 - Dec 2015

  General Manager

  I assisted in creating the company, set training guidelines and inventory levels, and empowered my staff to ensure high guest satisfaction standards. In addition, I assisted in hiring, training and, when needed, addressed opportunities with staff to help maintain the guest experience.

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  Imperial Barber Products

  Dec 2015 - Jun 2018

  Sales Director

  Aided in creating a new department within the company to help streamline sales and create new accounts. I coordinated with different departments to ensure the overall sales process from start to finish was efficient and met the high expectations for clients.

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  Seague Reality

  Feb 2018 - Apr 2019

  Lead Generation

  I used my sales background to prospect for potential clients looking to buy or sell a home and connected them with trusted and established brokers within the San Gabriel area. I would oversee Escrows and cross-check all contracts and paperwork to ensure all documents were in order.

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  Extended Stay America

  Apr 2019 - Feb 2020

  Front Desk Attendant

  Provided exceptional guest experiences at check-in and departures while taking payment and ensuring guest folios were accurate. I was responsible for answering internal and external phone calls and running guests' requests to their rooms. Assisting housekeeping with laundry and cleaning rooms while providing all proper paperwork and side duties were completed for each shift. My peers awarded me employee of the month, in August of 2019.

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  Marriott International

  Dec 2019 - Jun 2023

  Answering high volumes of phone calls while providing exceptional guest service while helping create memorable experiences for our guests. Handling guest opportunities by providing lateral service and volunteering to do runs to help fulfill guests' requests in a timely fashion. Working with all departments to help aid in the overall efficiency within the hotel and to help create a welcoming atmosphere for our guests. I was awarded the 5-Star award for the first quarter of 2022 within my role as an AYS agent. Show less

  • AYS Agent for the Ritz-Carlton

    May 2021 - Jun 2023

  • Shipping and Receiving Specialist

    Dec 2019 - May 2021
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  Marriott Marquis San Francisco

  Jun 2023 - Jul 2024

  Revenue Manager
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  Marriott International

  Jul 2024 - now

  It’s been a pleasure!!

  • Front Desk Manager

    Jul 2024 - now

  • Front Desk Manager

    Jul 2024 - now