Catherine Wolf

Experience

• 

  Cedar Hill Pain & Rehab

  Jul 2010 - Mar 2013

  Referral Coordinator

  Organizing referrals and scheduling patients as needed Front receptionist duties Billing and office management

• 

  Origami Owl Custom Jewelry

  Mar 2013 - Mar 2014

  Senior Team Leader

  Managing my own direct sales home-based business Building clientele, holding home based parties, and representing at vendor events Promoted three times to Senior Team Leader and mentored a team of sixteen designers

• 

  Arlington Heights Animal Hospital

  Jul 2014 - Aug 2017

  Retreat Director of Client Care

  Assist Retreat manager in overall daily functions, train and direct Retreat staff Interact and provide support with referring veterinarians, management, hospital, and Retreat staff Client support for multiple veterinarians and Retreat services such as boarding, “playcare,” & grooming

• 

  Animal Emergency Hospital of Mansfield

  Aug 2017 - Apr 2020

  Client Service Representative

  Triage critical patients Thoroughly communicate CPR status and necessary information of incoming patients to veterinarians and technicians Assist clients with hospitalization and surgery consent forms, in addition to collecting financial deposits Billing, office management, and training as needed

• 

  Cerebral

  Apr 2020 - Oct 2022

  Client Support Manager

  Management responsibilities: • Coach a team of 25 Client Coordinators with the goal of high-quality client support • Hold biweekly 1:1’s, weekly team meetings, and office hours • SOP building, uptraining, and reinforcing constant process changes in a fast growing start-up • Data driven mindset; OKR/KPI management • Perform quarterly performance reviews and performance improvement plans if necessary • Manage all areas of team scheduling including PTO, holiday coverage, and unexpected call outs• Timesheet and sick approvals Project, Growth, and Operational responsibilities:• Diagnose pain points for teams and cultivate cross-departmental relationships to prioritize improvement opportunities for support staff, clinicians, and clients • Active role in training and hiring, including manager mentorship • Negative review, BBB compliant, and escalation client outreach, increasing our overall satisfaction scores• Task force for new initiatives such as our Opioid Use Disorder service line • Balance priorities for short-term execution strategies and long-term vision Usability with many platforms such as EMR, Slack, Zendesk, Looker, Google Suite, Zoom, Asana, Trustpilot, WorkRamp, Confluence, Jira, Lattice, and Greenhouse Started as a Client Coordinator, promoted to Client Coordinator Lead then to Client Support Manager in December 2020 Show less

• 

  Henry Meds

  Dec 2022 - now

  • Care Coordination Senior Manager

    Oct 2023 - now

  • Customer Service Manager

    Dec 2022 - Oct 2023