AMBREEN ALI

Experience

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  Aisha Academy.

  Jan 2012 - Jan 2014

  Administrator, Librarian

  At Aisha Academy, I initially started out as a Librarian, assisting students with research and organizing the library system. I then became an Office Administrator for the Academy and was tasked with office duties such as mail management, reporting, data entry as well as scheduling employees.

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  Sears Canada

  Feb 2015 - Jul 2016

  Visual Merchandiser & Administrative Assistant

  As a Visual Merchandiser, I work to represent the Sears Home Store in a professional and positive manner. Regularly organize and display new products that arrive in the store. As an Administrative Assistant, I help customers and merchants identify service/products in line with their needs. Responsible for opening and closing cash register, balancing daily transactions as well reviewing orders and arranging for product pick up and delivery.

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  Hudson's Bay Company

  Nov 2016 - Jan 2017

  Customer Service Representative

  Provided friendly advice to a diverse clientele by identifying services or products that are best suited for client needs.Answered customer service desk phone calls and responded to service inquiries individually and sometimes co-ordinated with managers and floor associates for a consolidated response.Processed sales, exchanges and returns of items through the Hudson’s Bay Point of Sale (POS) system and organized money, receipts, cheques and coupons accurately.Maintained cash register, completed shift start/end duties and generated reports for management. Show less

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  Scholastic Canada Ltd.

  Aug 2017 - Feb 2019

  Contact Center Agent

  Proficiently and professionally respond to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.Process credit card payments for orders and managed accounts receivables.Assist customers in navigating the company’s website, and placing orders online and trouble shooting any technical issues.Initiate investigations of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely.Perform a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports.Experienced in AS400 software and Microsoft SharePoint. Show less

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  CIBC

  May 2019 - now

  - Handle inbound customer service complaints and questions from a variety of customers focusing on CIBC values - trust, teamwork, and accountability- Process transactions, stop payments, transfers, online access, account updates and customer service duties as required- Educate clients about online/mobile banking, global money transfers, foreign currency rates- Provide support and assistance regarding bill payments, overdraft protection applications, Credit Card applications, GIC redemptions, make changes to Regular Investment Plans- Resolve customer disputes and issues by researching accounts and consult other bank departments- Evaluate requests for service charge refunds and prepare and process refunds as necessary- Assist customers in opening and closing accounts, change account types and book keeping options- Process cheque orders, TFSA and RRSP withdrawals/contributions- Gain experience in CIBC SharePoint tool AST and applications like Certa Pay, Wealth Management, Horizon, Coins, Telagent, Ecif and IDA Show less

  • Mortgage Servicing Representative

    Jun 2022 - now

  • Financial Services Representative

    May 2019 - now