Kayla Koons, MA

Experience

• 

  Wells Fargo

  Jul 2009 - Nov 2012

  Teller

  • Sales quotas achieved at 150% every quarter.• Consistently achieved highest level customer service survey results.

• 

  SCL Health

  Dec 2012 - Oct 2020

  Ensured that assigned projects produce the required deliverables within the defined quality, time and cost constraints and to facilitate full realization of benefits defined in the Business Case. Achieved by appropriate adherence to the agile project management methodology and best practice within the profession, involving the production of plans, documentation and guidance for project teams throughout the project life-cycle and ensuring all organizational procedures are adhered to. -Implemented Concur Travel and Expense technology, automation, and integration enterprise-wide.-Implemented Direct Travel Management Software.-Implemented SCL’s inaugural Travel Program. -Sole enterprise Concur analyst. Strong project, operating, and team leadership performance.-Reduced overall travel spend by 50% through increasing policy adherence and sourcing vendor negotiated rates. -Increased online booking tool adoption rate from 30% to 96%.

  • Project Manager

    Sept 2017 - Oct 2020

  • Project Business Analyst

    Dec 2012 - Sept 2017
• 

  DaVita Kidney Care

  Oct 2020 - Jul 2022

  Program Manager, Transformation

  -Responsible for managing the Davita Guest Services Transformation Program, consisting of multiple, large projects-Accountable for the strategic roadmap and vision of the Transformation Program-Responsible and accountable for delivery activities for multi-million dollar technical programs of work within the defined program-Responsible for planning and scheduling program activities and milestones, defining resourcing capability and levels, overseeing program/project budgets, risk and issue management, and providing communications for multiple levels of the organization, including Executive Leadership-Integrated care coordination solutions implemented -Assumes responsibility for all aspects of successfully delivering the agreed scope of work and driving projects to completion Show less

• 

  Nordstrom

  Jul 2022 - now

  Program Manager 2, Finance Transformation

  Lead Nordstrom Finance Program to transform planning infrastructure with overarching controllership and process standards. ● Anaplan implementation; 3 phases complete● Enterprise Resource Planning Program (ERP)