Cindy Ngo

Experience

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  University of Guelph

  Oct 2016 - Apr 2019

  • Proactively sought out customers on sales floor to assist and address customer queries• Experience with understanding retail operation concepts such as maintaining store standards,recording inventory, operating POS systems, and merchandise presentation

  • Bookstore Sales Representative

    Sept 2016 - Apr 2019

  • Campus Tour Guide

    Oct 2016 - Dec 2017
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  Camis Inc

  Apr 2018 - Sept 2018

  Reservation Agent

  • Achieved quality phone calls above 98%• Delivered outstanding customer service as a knowledgeable representative for Parks Canada, British Columbia “Discover Camping”, and Saskatchewan Parks by listening, building rapport and handled various customer inquiries with regards to bookings, changes, cancellations, and conflicts

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  NEWMARKET HYUNDAI

  Apr 2019 - Aug 2019

  Front Desk Receptionist

  • Directed all incoming calls in a courteous and professional manner while completing administrative tasks in a timely manner• Managed bookkeeping responsibilities including recording financial transactions, utilizing Excel to post financial statements, and reviewing for mistakes in postings with accuracy, reconcile and report any differences found in records

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  Candy Cutlery

  Apr 2019 - Nov 2020

  Social Media Manager

  • Wrote copy and design graphics to promote product on social media• Implemented a marketing strategy, increasing average engagement rate by 7% within 4 months by tracking posts and comments to understand target audience• Developed partnerships with ice cream shops and Instagram influencers • Contributed to redesigning the theme and direction of Candy Cutlery, utilizing Miro and Pinterest as a vision board, and UNUM to visualise the profile layout • Increased Instagram follower count by 10% within 4 months• Led research and content creation for a guest feature blog post on Planet Rescue 101 Show less

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  Costco Wholesale

  Sept 2019 - Dec 2021

  Cashier Assistant

  • Received recognition for providing outstanding and courteous member service by listening and managing multiple customer inquiries, increasing customer loyalty, in a fast-pace work environment• Upselling Costco’s Mastercard and Executive upgrade promotions to more than 20 members by assessing member shopping records and advising members to upgrade or apply for Costco’s Mastercard to unlock benefits by promoting exclusive offers