Yona He

Experience

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  Charter One Bank

  Oct 1995 - Apr 1997

  Business Development

  Retail banking sales including savings and checking accounts, mortgages, personal loans, retail loyalty programs, line of credit and certificates of deposit (CDs)

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  Four Seasons Hotels and Resorts

  Apr 1997 - Feb 2008

  One of the youngest leaders worldwide, I managed a $60M P&L and the company’s largest portfolio – 350 customers in the financial services industry for the Asia flagship hotel. I steered the team, prospecting, lead generation, networking, relationship-building, sales, and deal negotiation. In Chicago, I led a $33M accounting and consulting segment.► Formulated growth strategies that produced $50M in the first year, grew revenue up to 203% annually, and attained market share domination for the financial services sector, exceeding sales targets for 6 straight years.► By founding and launching a new revenue stream, I generated $16M in new revenue. Established a niche long-stay business targeting medical tourism, UHNWI, and celebrity athlete relocations.► Maintaining zero team turnover, I instilled a culture of servant leadership, collaboration, and team success.► Awards: 5 Year President’s Club Winner, Salesperson of the Quarter, highest commission earner and numerous awards Show less

  • Corporate Sales

    Feb 1997 - Feb 2008

  • Reservations Sales

    Apr 1997 - Jan 2000
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  Louis Vuitton

  Jan 2000 - Apr 2003

  Regional Sales

  Dual role with Four Seasons Chicago position from 2002 to 2003. Held oversight of sales, product training, operations, relationship-building, and merchandising. ► Led product sales strategy and merchandising. Hired, trained, and groomed sales associates.► Multiplied sales 250% in year 1, 190% in year 2, and 115% in year 3.

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  Forbes Travel Guide

  Jan 2008 - Dec 2019

  Senior Vice President, Asia Pacific

  My key achievement is building Asia business for the world’s market leader in luxury hospitality and powering the APAC business to dominate global company revenue. I further expanded the company across 30+ markets in APAC including Japan, Greater China, and Pacific.I established and led the APAC team and headed strategies for branding, business development, consulting, sales, operations, P&L growth, public relations, and product development. The regional achieved the highest profit margin with lowest staffing and operational cost.► Supported the company expansion from 1 to 89+ countries globally, fueled 240x business growth, and signed 8 of the company's 10 largest contracts by revenue.► As a leader, I recruited, developed and mentored several VPs and built cohesive teams with 0 turnover. ► 100+ clients reached an all-time high in profitability and NPS. On project and led multi-billion dollar luxury integrated resort openings, 68 pre-openings, and change initiatives to drive cultures that value customers. ► As the top-ranked sales growth leader globally, I devised client retention and acquisition strategies which resulted to exceeding sales target for 11 years, won 800 customers, and maintained 95%+ client retention. ► Consistently exceeded client expectations, I evolved into one of the most in-demand keynote speaker for luxury hospitality pre-openings. I planned and executed 300+ events/roadshows, award ceremonies, and media and trade events and spoke at 150+ internal and external events. Asia Luxury Hospitality expert having stayed at 3000+ Hotels, 300+ Spas, 200+ Michelin Restaurants. Show less

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  EXEMPLIFY

  Jan 2019 - Jan 2023

  Managing Director - Founder

  Provide consultancy in change leadership and transformation for luxury companies. Pioneered innovative leadership development program and provided strategic guidance and tactical solutions across all functions. Strategies include various facets of growth, including Chinese market entry, business development, pre-openings, feasibility, commercial strategies, luxury service standards and SOPs, human resources, customer journey, operations, employee engagement, leadership development, loyalty and membership program development and more. Expert in Asia integrated (casino) resort operations and service.► Crafted the service framework of a US $5B integrated resort with 1,700 rooms, 35 F&B outlet and 2 spas, driving a 30-month project to create and deploy corporate service standards, SOPs, customer, operations and employee service initiatives. Resulted in quintuple (5) Five-star accolades within 16 months from opening.► Commissioned to oversee a 18-month service transformation for a US $3.8B integrated resort project by implementing brand transformation, change initiatives and customer journey reorganization. Resulted in septuple (7) Five-star accolades. ► I have a dozen ultra-luxury transformational, change initiative and development projects throughout the APAC region in the works, collaborating directly with company owners. Show less

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  Humansa

  Feb 2023 - Jun 2024

  Head of Business Development and Customer Experience, General Manager

  Humansa reimagines traditional healthcare by placing people at the very center. Our services combine state-of-the-art technologies with a human touch — helping clients live well through a more collaborative, more personalized premium care model.

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  Oracle

  Aug 2024 - now

  Head of Asset Management & Owner Relations, Japan & Asia Pacific (JAPAC)