André Soares

Experience

• 

  Argalit

  Aug 2015 - Jul 2017

  Chemical Engineering Intern

  - Performance in the Quality Control sector: Conducting physical-chemical tests on paints, textures, enamels and zarcon; Analysis of raw materials; - Data entry in TOTVS system. - Research and Development: Tests and performance analysis pertinent to the line of Synthetic Enamels; - Cost reduction of finished products.

• 

  Argalit

  Dec 2018 - Aug 2020

  - Technical Responsible of the company; - Development of formulations for the line of industrial paints (Epoxy, Polyurethane, Road Demarcation and Synthetics);- Reproduction of formulas and production process on a laboratory scale;- Homologation of raw materials relevant to the industrial line; - Issuance of reports; - Support to the Quality Control sector; - Service and solution of calls opened by the Customer Service; - Coordinator of the Thermal Ink Project in partnership with Senai / ES (National Industrial Training Service of the State of Espírito Santo). Show less - Inspection of the entire production process, performing audits, identifying deviations, non-conformities;- Development of negotiations and optimization of deviations in the Quality Control and Research, Development & Innovation laboratories;- Member of CIPA - Internal Commission for Accident Prevention, guiding, supervising and suggesting improvements in the work environment;- Conducting tests and applications relevant to technical assistance;- Technical visits to end customers;Analysis of the origin of the calls opened by Costumer Service;- Issuance of technical report;- Tests of pH, viscosity, dry / wet coverage, color comparison of acrylic paints, epoxy, polyurethane, enamels and varnishes in the Quality Control laboratory;- Analysis and registration of raw materials;- Monitoring of water quality indicators used in the production process. Show less

  • Technical Responsible | Research, Development and Inovation Assistant

    Mar 2020 - Aug 2020

  • Quality Technical Assistant | Laboratory Assistant

    Dec 2018 - Aug 2020
• 

  Avis Budget Group

  Aug 2021 - Dec 2023

  - Managing client accounts receivables portfolio and credit lines through proactive collection of debts and reminding customers of their due payments;- Managing Direct Debit portfolio: preparing the file with the current open debts, contacting clients to inform their rejections; handling the open disputes and delivering them to their responsible departments;- Sending balance information, statements and invoice copies;reconciling accounts and finding out why debts have not been paid; investigating disputed invoices when customers disagree with charges;- Keeping customer database and accounts up-to-date, registering and following up cases (i.e. payment terms).- Credit analysis and review;- Training for new joiners;- Support to a new system implementation - Oracle. Show less - Preparing and sending account related information, statements, downloading/uploading invoice copies, investigating, documentation/data internally, basic reporting activities;- Performing customer/country specific (Portugal) specific administrative requests following the guidelines defined by the requestor;- Preparing documentation for write-off, legal process based on the procedure;- Precise administration, continuously update activity tracking and be responsible for the accuracy of its data;- To solve problems efficiently (gathering information, preparing decisions) use the following systems: Wizard, ImageNow, RIO, Aurora, MS Office, OnGuard and country-specific systems, Avis Europe and local intranet sites;- Managing the team's generic e-mail address, redirecting the e-mails accordingly;- Training for new joiners. Show less - Support the Analysts with managing client accounts receivables portfolio and credit lines through proactive collection of debts and reminding customers of their due payments;- Sending balance information, statements and invoice copies;- Reconciling accounts and finding out why debts have not been paid; - Investigating disputed invoices when customers disagree with charges;- Keeping customer database and accounts up-to-date, registering and following up cases;- Cooperating with departments in the BSC and in the countries. Show less

  • Credit and Collections Analyst

    Sept 2022 - Dec 2023

  • Junior Analyst - Credit & Collections

    Jul 2022 - Sept 2022

  • Credit & Collections Intern

    Aug 2021 - Jul 2022
• 

  Sanofi

  Jan 2024 - now

  - Collected, registered, and resolved financial and logistic claims raised by hospitals (Public and Private), wholesalers and pharmacies by e-mail and telephone.- Performed claims and returns policy check and escalated non-compliant cases to the accountable business contacts, such as: trade, quality, or order management.- Utilized SAP S4/Hana (Fiori) and Salesforce as main tools to perform requests and claims resolution.- Prepared Credit and Debit Memo Requests and their respective billing documents, as well as products returns due to processing errors, damage, quality, or recall. Show less

  • Collection Management Analyst

    Nov 2024 - now

  • Request and Disputes Management Analyst

    Jan 2024 - Oct 2024