Shadi Khalil

Experience

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  Nokia

  May 2010 - Jul 2011

  Sales Development Representative

  · Sales pushing and implementation of sales increasing strategies.· Training people in consumer behavior in order to understand the customers’ needs and expectations and remain competitive.· Training the employees for the new devices introduced to the market at that time so that they can provide customers with reliable information.· Collecting feedback from clients to enhance products and software features.

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  Abu Eisheh Constructions

  Oct 2011 - Jan 2017

  Business Development and Projects Manager

  · Ensuring follow ups to projects underway, as well as tracking and recording project performance.· Management of logistics, supervising the procurement process through the supply chain.· Overlooking the completion and progress of tasks.· Ensuring follow ups to projects analysis and forecast.· Locate or propose potential business deals by contacting potential partners; discovering and exploring opportunities.

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  Careem

  Aug 2017 - Jul 2019

  Country Supply Lead

  · Captains recruitment process through different channels and analyzing suppliers’ performance. · Troubleshooting suppliers’ problems, analyses the issues, solve and implement them. . Data analyzing and reporting for better understanding of products performance using tools such as Tableau, Excel, and Redash. · Creating and implementing different marketing and sales strategies. · Launching pilot for Careem Pay in Amman, and handling all tasks related. · Launching Careem BOX in Amman, and handling all tasks related. · Part of the pilot team for launching Careem NOW in Amman. Show less

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  Basket

  Jan 2020 - Oct 2021

  Country Operations Manager

  · Gathering and managing all shoppers related aspects. · Train and on-board shoppers. · Leading a high performing team. · Offering support to provide valuable customer experience to increase growth and performance. · Using data-driven approach for supply utilization to assess supply shortage or excess.· Capacity planning and supply and demand forecasting to ensure orders fulfilment.· Owner of strong KPIs contributing to the supply funnel.· Setting company’s department related OKRs.· Restructuring and creating SOPs for the whole department.· Creating clear KPIs to measure the performance of my team members.· Creating rewards and loyalty programs for shoppers.· Leading the success of basket.jo operations during covid19 crises.· Design and define new needed features in the shopper application.· Creating a violation system which increased the quality of the service. Show less

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  Amazon

  Oct 2021 - Nov 2023

  Products Compliance Operations Projects Manager, PICCCE

  . Establish and lead PICCCE (Projects and Initiatives, Compliance, Continuity, Center of Excellence) Team in Amman – Jordan;· Hire, onboard, coach, and manage 80 Senior Compliance Associates and 4 Compliance Managers supporting operations goals and a cross-functional internal business teams to ensure the best customer experience, and business and operational goals delivery across risk and compliance programs;. Leading the launch and onboarding of new market places, Project FELA (South Africa Market Place), and onboarding new compliance programs and initiatives as EPR (Extended Producer Responsibility), RUM (Regulatory Update Management), and RRT (Rapid Response Team);· Work with various Amazon teams to improve current processes and automation opportunities leveraging the existing technologies, such as Nesting Academy Project, Unified Performance Metrics Project, Training Strategy Project, and Auto Machine Learning for Manual Classification;· Define appropriate operational metrics and SOPs aligned with business goals; establish processes for measuring, tracking, and driving continuous improvement of these metrics;· Track key metrics continuously and identify risks; call out gaps and manage resources proactively;· Resources and capacity planning to achieve business objectives and headcount savings;· Analyze defects and support the development of programs that fix root causes, escalating when required to drive business enablement (enabling more products across different market places);· Own structured communication with all stakeholders and leaders;· Build and scale process-related solutions that have metric impact through multiple projects and automation; driving the adoption of solutions across CREMEA (Costa Rica, Europe, Middle East and Africa) and APAC (Asia-Pacific) regions;· Manage quality, improve efficiency and minimize variations in the process as in Process Standardization Project;· Co-owner in the process of budget planning. Show less

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  Jeeny

  Oct 2024 - now

  Senior Manager Fleet Acquisition & Expansion