Emma Frankham

Experience

• 

  Royal Mail

  Jul 2011 - Jan 2015

  Customer Service Representative

  Compensation claim processingComplaint call handlingShipping Solution help desk

• 

  Royal Mail

  May 2015 - now

  - Managing complex change from beginning to end with a proven track record for high quality successful delivery.- Generally delivering projects utilising a linear lifecycle, with occasional use of agile approaches.- Generation of business cases to secure funding in order to deliver projects that support our strategy. - Following the necessary governance throughout the project lifecycle to maintain project integrity and progression through gating. - Leading and supporting a project team throughout each project stage, ensuring the team feel motivated, are clear on the objective as well as key deliverables required at each stage.- Frequent project reporting, demonstrating the project status, key risks/issues, finance updates and key achievements.- Creation and maintenance of the Project Management Plan and all other unique plans that form part of it.- A focus in 2023 and 2024 on successful collaborations with marketplaces, ensuring smooth integrations into our shipping solutions to support buyers/sellers with frictionless postage purchase- Between Jan 2022 and October 2023 successfully lead a team through enhancements to our Parcel Collect service which saw exponential growth of over 600% during my leadership seeing over 1m parcels collected a week in the lead up to Christmas 2023 Show less

  • Senior Product Delivery Manager

    May 2022 - now

  • Product Delivery Manager

    Oct 2019 - Apr 2022

  • Team Leader

    May 2015 - Oct 2019