Prince Murickan

Experience

• 

  Tata Consultancy Services

  Dec 2011 - now

  Omnichannel & Bookings Service Applications:Led and managed 2 Omnichannel Products that enables store colleagues to serve customers at any point of their purchase journey, manage bookings for multiple appointment services and seamlessly handle order collection; generating £5.1m incremental sales.• Expanded Product trials from 1 store to 5 stores and utilized them for validating hypothesis, running MVP, A/B Testing, analyzed outcomes and persevered successful experiments.• Designed Product dashboards for business and stores to better visualize and track user engagement, collect insights on key metrics like order, sale, AOV, and utilized data analytics results for product enhancement.• Ensured Team use practices like Lean, XP for development and collaborate together in agile mindset. Engaged and guided Team throughout the sprint to work towards sprint goal.In-Store Mobile Payment Application:Piloted from inception, the Product development of an in-store purchase and payment solution generating a recurring revenue of £1.5m. The Application converted missed sales, enhanced customer experience on the shop floor and equipped store colleagues from effectively handling stressful seasonal trading times.• Developed and trialed the MVP solution within 6 months, gathered inputs and customer feedback from trials enabling Scrum Team to adapt and develop an improvised product for pilot launch.• Defined a 2 year product road map for Team to work towards. Actively supported developers, enabling them to create high quality increments meeting core business outcomes.• Effectively prioritized features and technical debts balancing them against internal and external stakeholder requests. Performed feature validation in Live environment, gathered user feedback and converted them to PBIs. Show less Customer Banking ApplicationInvestigated existing architectural landscape of Domain to uncover potential change areas and defined a 6 month transformation roadmap with business for 5 Devops team to work towards; creating a redesigned product achieving 50% performance improvement.• Partnered with PO for effective PBI ordering, defining acceptance criteria,creating wireframes and flow diagrams. Refined Product Backlog Items, converting Features and Epics to user stories.• Harmonized with Product Owner and Scrum Team, ensuring that Developers are aligned with Product Goal; creating increments that meet the Definition of Done. Supported SM by facilitating scrum events as required.• Performed market research and competitor analysis, gathered data and conducted feasibility study to evaluate trends and advocated business by providing insights to revamp product strategy and streamlining business direction. Show less Consumer & Business Credit CardsAnalyzed business needs and derived solutions for 10+ Agile and Waterfall methodology programs across Japan, Asia Pacific and ANZ markets on schedule, within scope and budget.• Spearheaded major client programs including frequent flyer miles reward Program for major HK airlines, co-branded card launches and integrating customer financials to cloud-based Accounting software used by small and medium scale businesses in New Zealand and Australian markets.• Conducted workshops and interviews with key business users and transformed BRD/HLBN into functional and non-functional requirements, performed impact and gap analysis to identify the change area and collaborated with development teams in defining project scope and design.• Liaised with clients and customers, collaborated with development teams throughout the entire SDLC life cycle, proactively resolving issues and mitigating risk ensuring optimal business flow. Created necessary documentation, dashboards and reports. Conducted stakeholder walkthrough for final sign-off and managed production releases. Show less Application Capture & Processing SystemPart of Application Team used to capture the customer data for processing and performing region wise eligibility checks, sending feeds to various downstream systems for card generation. Handled New Card Launches and Migration projects for various markets.• Identified change requirements by system analysis, created high level design documents for the project by working collaboratively with stakeholder and multiple vendor teams.• Designed and Developed user story requirements into valuable increments following best practices and actively working together, effectively self-managing within team and meeting Sprint Goal.• Performed product demo and walkthrough with Business on various stages of Product development. Supported integration validation, documented Test evidence and generated reports, prepared release plan, managed implementation and performed production validation. Show less

  • Product Manager, Lead BA and SM

    May 2019 - now

  • Product Owner Lead BA and Scrum Master

    Nov 2017 - Apr 2019

  • Business Analyst and Scrum Master

    Jul 2015 - Oct 2017

  • Developer

    Dec 2011 - Jul 2015