Sohan Gaikwad

Experience

• 

  Educomp Solutions Ltd

  Jul 2010 - Jan 2011

  Coordinator

  • Coordinating the client to use the company’s software effectively Currently configuring • Troubleshooting the hardware & software issues • Managing the training sessions• Upgrading the server (working on Windows Server 2003)• Maintaining the sharing of data & network connections• Providing hardware & software training to fresh employee

• 

  EClerx

  Feb 2011 - Aug 2013

  Web Content Analyst

  • Web Content Development, using MOSS Content Management System (CMS)• Primarily responsible for designing, maintaining and managing client website on daily basis• Creating Category Pages, Campaign pages, Product detail pages, Browse path updates, Think Tank Pages using CMS• Updating Press releases, Events, Blogsand News in corporate segment• Adding SEO and social media updates on WebPages• Manual testing of the web site• Managing weekly online promotion activity• Application and maintenance of graphics/UI standards to design with "look and feel" of the website• Responsible for Web Analytics: website traffic metrics using Site Catalyst• Attending weekly calls with clients and discussing/summarizing weekly activities done, upcoming activities, projects• Creating SOPs (Standard Operating Procedures) Checklists for critical process• Ensuring adherence to SLA and set project timelines• Providing Root Cause Analysis, handling client escalations Show less

• 

  Accenture in India

  Aug 2013 - Aug 2019

  • Managing and maintaining the KM portal, including overall strategy, communication, planning and alignment with business objectives• Using knowledge management concepts, processes and policies to facilitate the process of knowledge sharing• Drive communities, schedule for community calls, organize creation of communication/documentation• Design and develop communications that enable easy access to knowledge capital by our global practitioners• Manage and schedule online webinars, organize creation of webinar communications/documentation and supporting material• Perform knowledge usage audit and reporting• Ensure content architecture is consistent with customer standards• Establish and maintain relations with clients and reach out for additional work• Perform quality control of knowledge assets• Perform updates on WordPress site Show less • Configuring and creating different webpages on SharePoint as per the clients need• Managing different SharePoint sites which are on Microsoft SharePoint 2007 and 2010• Customizing existing SharePoint pages• Designing support given to web pages• Coordinate with internal and external stakeholders as necessary• Creating different automated tools on SharePoint using JavaScript• Dealing with and resolving problems and issues which arise• Mentoring and training up junior and new staff• Implementing initiatives in order to increase quality/quantity numbers, save man hours of working• Coordinating with clients on various occasions regarding project management and services Show less

  • Knowledge Management Sr. Analyst

    Apr 2017 - Aug 2019

  • Analyst

    Aug 2013 - Apr 2017
• 

  Capgemini

  Aug 2019 - now

  Manager Knowledge Management

  • Build and implement KM strategies and solutions for IT delivery teams• Implementing end-to-end Knowledge Management Framework for the entire account/project• Working on KM process design and implementation, such as design and development of Critical knowledge capture, Onboarding/Off-boarding, Knowledge transfer processes and templates• Understanding client’s requirement in terms of KM and provide consultancy to overcome the KM challenges• Monitor KM activities on a regular basis to provide reports and analysis to the leadership• Work on creating/supporting KM gamification initiative and other recent trends in KM practice• Design and audit Community of Practice (CoP)• Conducting Virtual/Classroom session on KM Awareness Show less