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Sree Kumar

Customer services and operation analyst

37 followers

Chennai, Tamil Nadu, India

Connect with Sree Kumar to Send Message

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Timeline
About me
Looking for opportunities
Education
- Loyola College
  2017 - 2017
  Bachelor of Commerce - BCom Corporate Secretaryship A
  Activities and Societies: Rotract Club
Experience
- NatWest Group
  Aug 2019 - Sept 2020
  Customer services and operation analyst
  Analyst in Web-chat process for NatWest Group, Help customer and addressing queries, operations of a personal banker for NatWest Group banks
- Tata Consultancy Services
  Aug 2022 - now
  Process Associate
Licenses & Certifications
- Anti Money Laundering & Know Your Customer
  Indian Institue of Banking & Finance
  Jan 2022
- Development of marketing strategies for companies entering the Indian market
  University college Leuven Limburg, Belgium
  Dec 2018
- Goods and Services Tax (GST): Impact and Prospects
  Loyola College
  Mar 2018
- Strategic Human Resource Practices
  Indian Council of Social Sciences Research (ICSSR)
  Feb 2017
Honors & Awards
- Awarded to Sree Kumar
  Digital Advocate NatWest Groups May 2020 • Recognized for displaying core service behavior as Digital Advocate by NatWest for having helped the customers to adopt digital banking as their preferred way of banking.
- Awarded to Sree Kumar
  Customer Satisfaction Champ Natwest Apr 2020 • Recipient of Customer Satisfaction Champ award on scoring the highest customer satisfaction scores on April 2020, and a record of 95.12% for helping the bank to achieve its ambition to be No.1 in customer services, trust and advocacy
Volunteer Experience
- Crew Member
  Issued by Loyola College on Nov 2017
  Associated with Sree Kumar

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