Rich Pizzurro

Experience

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  RGIS INVENTORY SPECIALISTS LIMITED

  Apr 1999 - Nov 2008

  Area Manager

  Increased overall crew average per hour performance from 1250 pieces per hour to 1,700 pieces per hour in the Lowe's account for my district office•Directly supervised projects managing 40-160 employees•Management of retail inventory projects from initial client contact, creation of inventory budget and workflow processes to the selection and scheduling of personnel and execution of project•Responsible for the training and advancement of 8 employees to the level of team leader•Major customer locations responsible for: o Sears, J. C. Penney's, Lowes, Neiman Marcus, & Burlington Coat Factory •Built customer relationships by insuring quality standards were met resulting in improved company recognition and repeat business•Training and development of employees to increase project efficiency Show less

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  Budco: The Dialogue Company

  Jul 2009 - Jan 2010

  Customer Service Representative

  Effectively explain documentation requirements to Comcast employees•Auditing of documents for completion and noting further documentation required•Follow up with employees regarding eligibility

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  PICS Inventory

  Jan 2010 - Apr 2011

  Area Manager

  Primary supervisor for Dunham's Sporting Goods and Vitamin Shoppe - increased employee performance by 32%•Responsible for the scheduling and execution of retail inventory projects for the state of Michigan; Cleveland, Ohio; and Chicago, Illinois•Training and development of new auditors•Provided outstanding customer service and established strong customer relationships resulting in increased business•Sales and new business acquisition through cold calling, onsite visits, and trade shows Show less

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  Flagstar Bank

  Sept 2011 - Sept 2013

  Mortgage Specialist

  Handled 50-60 inbound and outbound customer calls. Conducted borrower interviews to obtain information regarding delinquencies, collecting payments, and explore alternatives for workout options as necessary•Assembled the required supporting documentation to prepare a thorough analysis of the recommended loss mitigation/liquidation strategy. Collect documentation, analyze borrower financial documents, review file history, order appraisals, credit reports etc. Review income and expenses, and analyze the workout options available to the homeowner, based on investor guidelines. Coordinate and review workout documents with appropriate parties when applicable•Maintained up-to-date understanding of all loss mitigation workout options, product types, and investor guidelines to properly negotiate with the borrower while maintaining effective and efficient decisions regarding loan alternatives•Identified trends, problems and issues in the loss mitigation process and keeps Team Lead and Manager informed Show less

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  GP Strategies Corporation

  Mar 2014 - now

  Responsible for creating and scheduling of instructor led trainings for Cigna University•Process enrollment/completion rosters for learning events•Provide first and second level support for all incoming requests via telephone, email•Acknowledge receipt of all user requests within defined service levels•Interview users to collect information about problem and lead user through diagnostic procedures to determine source of error•Analyze and evaluate incident reports and make recommendations to reduce help line incident rate•Log detailed description of issue into trouble ticket system and manage trouble ticket to closure Show less

  • Program Administrator

    Mar 2014 - now

  • Program Administrator

    Mar 2014 - now